Member Service Associate

ProFed Credit Union; Angola, Northern (IN, KY); On-site; USD 30,000 - 38,000; Full time

Job summary

ProFed Credit Union in Indiana is seeking a diligent Teller to process member transactions accurately and deliver courteous service. You will promote credit union products, handle cash with care, and ensure proper documentation and cash drawer control.

The role requires basic computer skills, organizational ability, and a professional demeanor for interactions with members and staff. Evening or weekend shifts may be required as part of staff coverage and training sessions.

Qualifications

• Must be well organized and able to maintain a professional image toward members, co-workers and management staff.
• Ability to balance cash drawer consistently and perform basic transaction documentation.

Responsibilities

• Execute member transactions and provide general information in an accurate, efficient, and courteous manner
• Actively promote credit union products and services
• Maintain proper control of assigned cash, corresponding transactions, and credit union documents
• Maintain neat and organized work area
• Attend all required staff meetings and training sessions
• Additional duties as assigned

Skills

Cash handling

Customer service

Mathematical aptitude

Basic computer skills

Learning credit union systems

Job description

Description

POSITION SUMMARY

Primarily responsible for processing member transactions and providing a variety of member services in an accurate, efficient, and courteous manner. Additionally responsible for promoting credit union products and services and maintaining proper control of assigned cash, correspondence transactions, and credit union documents.

QUALIFICATIONS

Requires a well-organized individual who can portray a professional image regarding performance, appearance and attitude toward members, co-workers and management staff. Must be able to balance consistently and keep proper control over cash drawer at all times. Ability to complete transaction documentation and perform mathematical computation is required. Must have basic computer knowledge and the ability to learn credit union transaction processing systems.

PHYSICAL REQUIREMENTS

Clear and effective communication abilities required. Must be able to view a terminal screen and operate a computer keyboard. This individual must be able to count accurately and quickly. Must be able to sit and/or stand for prolonged periods. Position may require light lifting.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Execute member transactions and provide general information in an accurate, efficient, and courteous manner
• Actively promote credit union products and services
• Maintain proper control of assigned cash, corresponding transactions, and credit union documents
• Maintain neat and organized work area
• Attend all required staff meetings and training sessions
• Additional duties as assigned

ProFed is an EEO employer - M/F/Vets/Disabled