Member Relationship Consultant II - Float

Arlingtoncu; Harrisonburg (VA); On-site; USD 28,000 - 33,000; Full time

Job summary

COFCU at Harrisonburg, VA is seeking a Member Relationship Consultant II Float to deliver elevated member service across multiple branch locations. You will act as a flexible branch resource, covering staffing needs, training support, and increased transaction volumes in the service area.

Location is On-Site at Harrisonburg/JMU with travel across two branches. Schedule is Mon–Fri 8:30 AM–5 PM EST, with rotational Saturdays 9 AM–1 PM EST.

Qualifications

• High school diploma or GED; 1–2 years in financial or customer service.
• Strong consultative sales skills with ability to ask open-ended questions and identify member needs.
• Experience with teller and account servicing with accuracy and adherence to security/compliance.
• Ability to open/maintain deposit accounts and process complex requests.
• Familiarity with consumer lending processes and funding.
• Comfort with digital banking services and online account access.
• Knowledge of BSA/OFAC and consumer protection requirements.
• Strong interpersonal and communication skills for building trust.
• Willingness to travel regularly across branch locations.

Responsibilities

• Deliver elevated member service across multiple branches.
• Provide coverage for staffing needs and training support.
• Handle advisory and transactional functions, including complex account servicing.
• Support consumer lending and teller activities.

Skills

Consultative sales

Account servicing

Deposit accounts

Digital banking

Security & compliance

MS Office

Interpersonal communication

Travel readiness

Education

High school diploma or GED

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Harrisonburg Regional Branch, Harrisonburg, VA, US

7 days ago Requisition ID: 1659

Salary Range: $20.32 To $23.90 Hourly

Position Overview

We are actively recruiting for a Member Relationship Consultant II Float to deliver elevated member service across multiple branch locations. In this role, you will serve as a flexible branch resource, providing coverage for staffing needs, absences, training support, and increased transaction volumes across the credit union’s designated service area. As a universal team member, the MRC II Float handles both advisory and transactional functions. This includes complex account servicing, consultative sales, consumer lending support, and teller activities. This role is ideal for a service-driven professional who thrives in a dynamic, multi-location environment and is committed to building trusted member relationships.

Location & Work Setting: On-Site, Harrisonburg/JMU. Regular travel across 2 branch locations required.
Work Schedule: Monday – Friday, 8:30 AM to 5 PM EST. Rotational Saturdays, 9 AM – 1 PM EST.

What You’ll Bring

• High school diploma or GED required; one to two years of experience in a financial institution, member service, or customer service environment.
• Demonstrated knowledge of consultative sales techniques, including asking open-ended questions, identifying needs, and recommending appropriate products and services.
• Experience performing teller and account servicing functions with accuracy, attention to balancing standards, and adherence to security and compliance requirements.
• Ability to open and maintain deposit accounts, process complex account requests, and complete account maintenance activities in compliance with applicable policies and regulations.
• Familiarity with consumer lending processes, including accepting applications, gathering documentation, and facilitating funding within established authority levels.
• Comfortable assisting members with digital banking services, online account access, and self-service tools.
• Working knowledge of BSA, OFAC, and consumer protection requirements.
• Proficiency in Microsoft Office (Word and Excel preferred); ability to integrate technology into daily work processes.
• Strong interpersonal and communication skills with the ability to build trust, resolve member concerns, and interact effectively with all levels of the organization.
• Flexibility and willingness to travel regularly across multiple branch locations within the assigned service area.

What You Can Expect From COFCU

• A fun work environment! The Credit Union (CU) helps build relationships by providing remarkable service, celebrating internal and external opportunities, acting with integrity, and loving the communities we serve.
• Highly competitive compensation and benefits package to include medical, dental, vision, life, short-term and long-term disability insurance, 401(k) plan, profit sharing, paid holidays, and paid time off. We also offer pet insurance!
• Employee PERKS to include: a culture day, birthday off with pay, volunteer leave, tuition reimbursement, business casual dress environment, discounted gym membership, discounted loans, employee referral bonus program, exciting employee engagement events, and more!

Join the COFCU team! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or state as an individual with a disability.