Member Relations Manager

Australia-Employment; Las Vegas (NV); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Retirement program

Strong benefits package

Small-team environment

Job summary

The Member Relations Manager will strengthen relationships with existing members, attract new members, coordinate events and programs, and communicate the value of the associations to the broader construction community in Southern Nevada.

Reporting to the CEO, you will lead membership, events, and communications initiatives within a small, collaborative team and have significant ownership of key programs and outreach efforts.

Qualifications

• Bachelor's degree in Communications or related field; equivalent professional experience considered.
• 5+ years of professional experience in membership development, association management, events, marketing, communications, nonprofit organizations, or related field.
• Exceptional written and verbal communication skills.
• Strong event planning and project-management capabilities.
• Comfortable managing multiple priorities, deadlines, and projects simultaneously.

Responsibilities

• Develop and execute strategies to recruit new contractor and associate members.
• Build strong relationships with existing members and identify opportunities to increase engagement and retention.
• Communicate the value of membership to prospective and existing members.
• Track recruitment and retention activity and provide regular reporting to the CEO.

Skills

Relationship-building

Organization

Communication

Initiative

Education

Bachelor's degree in Communications

Equivalent professional experience

Tools

Microsoft Office

CRM software

Email marketing platforms

Job description

Member Relations Manager

$85000 - $95000 per year | Las Vegas, NV | On-site | Permanent

Build relationships. Grow membership. Bring the industry together.

A bit about us:

Our client is a well-established pair of Southern Nevada trade associations representing contractors and businesses within the plumbing, mechanical, HVAC, and sheet metal industries.

Similar in some ways to a Chamber of Commerce, these organizations serve as an important resource and advocate for their members, bringing contractors and industry partners together while supporting the broader construction community. Their work spans member relations, workforce development, education and training, networking, events, government affairs, labor relations, collective bargaining, and industry advocacy.

The organizations have a close-knit, entrepreneurial team environment where people work collaboratively, brainstorm together, and take genuine pride in the relationships they build with their members and one another.

Why join us?

This is an opportunity to join a small, highly collaborative organization where your work will have a visible impact. Rather than being one small piece of a large marketing or association department, the Member Relations Manager will have ownership across some of the organization's most important initiatives and will work closely with the CEO on a regular basis.

• Direct exposure to the CEO and Board of Directors, providing an opportunity to learn how a successful trade association operates and how decisions are made.
• A highly varied role encompassing membership recruitment and retention, events, communications, sponsorships, community outreach, and industry programs.
• The opportunity to plan and host approximately 10 major events and programs each year, including networking events, educational programs, member appreciation events, mixers, an annual gala, sponsorship events, and workforce-development initiatives.
• The chance to help introduce younger generations to careers in the skilled trades through programs and events designed to educate and engage future workers.
• A relationship-driven position with regular interaction with contractor members, associate members, industry leaders, sponsors, community partners, and other stakeholders.
• A close-knit, team-oriented environment where the three-person office works together, shares ideas, and genuinely enjoys working with one another.
• A very generous retirement program, along with a strong overall benefits package.
• Significant autonomy and the opportunity to build and improve programs rather than simply maintain them.
• The opportunity to become a highly visible and trusted representative of two respected organizations within the Southern Nevada construction community.
• This is particularly well suited for someone who enjoys wearing multiple hats, building relationships, organizing meaningful events, communicating with a wide variety of people, and being the person who makes things happen.

Job Details

The Member Relations Manager will play a central role in strengthening relationships with existing members, attracting new members, coordinating events and programs, and communicating the organizations' value to the construction community.

Reporting directly to the CEO, this person will serve as a key member of a small team and will have significant responsibility for the day-to-day execution of membership, event, communication, and community initiatives.

Key Responsibilities

Membership Recruitment & Retention

• Develop and execute strategies to recruit new contractor and associate members.
• Build strong relationships with existing members and identify opportunities to increase engagement and retention.
• Communicate the value of membership to prospective and existing members.
• Track recruitment and retention activity and provide regular reporting to the CEO.
• Maintain accurate membership databases, mailing lists, and communication platforms.
• Develop materials and initiatives supporting membership growth and retention.

Events & Member Engagement

• Plan, coordinate, and serve as the primary liaison for approximately 10 events and programs annually.
• Coordinate quarterly member lunches, board lunches, networking events, member mixers, appreciation events, annual sponsorship events, and the organization's annual gala.
• Help organize workforce-development initiatives designed to introduce young people to careers in the skilled trades.
• Coordinate educational and training programs for members.
• Recruit attendees, sponsors, vendors, speakers, and community partners.
• Manage event logistics, communications, budgets, timelines, and follow-up.
• Identify opportunities to continually improve the member experience.

Marketing & Communications

• Develop and execute member communication and marketing strategies.
• Create newsletters, announcements, social media content, email campaigns, website content, and other communications.
• Maintain and strengthen the organizations' brand presence across applicable channels.
• Draft professional correspondence, reports, press releases, articles, thank-you notes, and other written materials.
• Manage communications surrounding events, programs, membership initiatives, and industry activities.
• Identify new and creative ways to communicate with and engage members.

Sponsorship & Community Relations

• Maintain and enhance the annual sponsorship program.
• Develop relationships with sponsors and identify opportunities for additional sponsorship support.
• Represent the organizations at community events, charitable activities, boards, and committees.
• Develop relationships with community and industry partners.

Association & Executive Support

• Work closely with the CEO on strategic initiatives, special projects, research, and organizational priorities.
• Assist with Board of Directors meetings, committee meetings, agendas, materials, and minutes as needed.
• Conduct research and prepare reports and materials related to industry issues.
• Support the CEO and organization's lobbyist with research and information related to Nevada legislation and local government issues.
• Assist with research and documentation related to labor relations, collective bargaining agreements, and grievances as needed.
• Support the development of educational, safety, and professional-development programs for members.

What We're Looking For

The ideal candidate will bring a combination of relationship-building ability, organization, communication skills, and initiative.

Qualifications

• Bachelor's degree in Communications, Journalism, English, Marketing, Business, or a related field preferred; equivalent professional experience will be considered.
• 5+ years of professional experience in membership development, association management, events, marketing, communications, nonprofit organizations, or a related field.
• Exceptional written and verbal communication skills.
• Strong event planning and project-management capabilities.
• Comfortable managing multiple priorities, deadlines, and projects simultaneously.
• Strong working knowledge of Microsoft Office and digital communication/social media platforms.
• Experience with membership databases, email marketing platforms, websites, or similar technology preferred.
• Trade association or 501(c)(6) experience is a plus.
• Construction industry experience is helpful but not required.

The Right Personality

This is a small-office environment where personality and approach matter.

The successful candidate will be:

• Thick-skinned and confident - able to receive direct feedback without taking it personally.
• Detail-oriented and highly organized - someone who catches the little things and follows through.
• Adaptable and resourceful - comfortable shifting priorities and jumping in wherever needed.
• Personable and engaging - able to build authentic relationships with contractors, business owners, members, sponsors, and community stakeholders.
• A strong communicator who can write professionally and communicate comfortably with people at all levels.
• Collaborative - someone who enjoys brainstorming, sharing ideas, and working closely with a small team.
• Proactive - someone who doesn't need to be told what to do every step of the way.
• Even-keeled and emotionally mature - able to work effectively with different personalities, including a CEO who can be direct and demanding.
• Comfortable wearing many hats and taking ownership from concept through execution.

Reporting Relationship

Reports directly to: Chief Executive Officer

Team Environment: Close-knit three-person office

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.