Member Relations Coordinator

Arcis Golf; Medina (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible schedule

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Professional development assistance

Vision insurance

Job summary

Fox Meadow Country Club in Medina, OH, is seeking a Member Relations & Events Coordinator to enhance member experiences and drive membership growth. You will manage onboarding, plan lifestyle and social programming, coordinate events with the F&B team, and support retention initiatives.

The role emphasizes strong communication, customer service, and teamwork, with occasional evenings and weekends required to support events and member activities.

Qualifications

• Excellent people and communication skills.
• Demonstrated outstanding customer service.
• Excellent organizational skills, attention to detail, drive and motivation.
• One year of golf course/private club-related work experience is preferred.
• Flexibility with schedule including evenings and weekends.

Responsibilities

• Establishes and maintains positive member relationships and onboarding.
• Builds and facilitates Lifestyle Programming & Social offerings with a unified calendar.
• Collaborates with Food & Beverage to execute event files, contracts and floor plans.
• Supports development of programming to increase golf rounds, visits, revenue and satisfaction.
• Develops and executes a Member communication plan across calls, emails, calendars and social channels.
• Assists retention initiatives and upholds the club’s mission and values.

Skills

Verbal & written communication

Attention to detail

Organizational skills

Leadership / supervision

Customer service excellence

Job description

Fox Meadow Country Club - Medina, OH

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

Full Job Description

Job Title: Member Relations & Events Coordinator

Reports to: General Manager and indirectly to the VP of Member Relations

Summary

Markets club through direct client contact to maximize membership experience. Maintains ongoing relationships with members in support of the club’s goals to achieve overall Membership growth.

Essential Functions

• Establishes and maintains positive member relationships and executes new member onboarding process.
• Responsible for building and facilitating the Club’s Lifestyle Programming & Social offerings, including working with department heads to complete and implement one unified lifestyle calendar for Members & Guests.
• Work with Club’s food & beverage department to create, maintain function sheets and event files for each Member event, tradition, and other promotions to include but not limited to entertainment contracts, P&L forecasts, and event floor plans. Attend events and functions to ensure proper execution of events.
• Supports the development of programming to increase Golf Rounds, Member Visits, Food & Beverage Revenue, and Member Satisfaction.
• Responsible for facilitating the development and execution of a Member communication plan such as, but not limited to, answering the telephone and route calls to appropriate person/department, greeting, welcome and directing guests, weekly e-blasts, monthly calendars, website updates, social media, club event displays, flyers, posters, cart signs and banners.
• Supports in the development and implementation of retention strategies.
• Responsible for supporting, communicating and adhering to the company’s mission, brand and core values.

Note: Other duties as assigned by supervisor or management.

Qualifications

• Strong verbal and written communication skills
• Strong attention to detail, planning and organizational skills
• Experience supervising others and leading a team
• Excellent customer skills

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

Will often be required to work evenings, weekends and holidays.

Physical / Cognitive Activities

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

• The major responsibility in this position is to direct the operations in the food and beverage departments. Therefore, a significant amount of time is spent speaking, walking, standing, and listening.
• Communication skills are used a significant amount of the time when interacting with guests or staff members and when giving instructions
• A significant portion of time will be spent reviewing budgets, revenues, inventories,s and requisitions, requiring a great deal of reasoning and thinking skills.
• Since the employee in this position oversees several subordinates, a vast amount of time is spent utilizing problem-solving, reasoning, motivating and training abilities.
• Mathematical skills such as profit/loss concepts, percentages, and variances are used often

EDUCATION And/or EXPERIENCE

Excellent people and communication skills. Demonstrated outstanding customer service. Excellent organizational skills, attention to detail, drive, and motivation. One year of golf course/private club-related work experience is preferred. Special consideration will be given to those who exhibit exemplary performance. Flexibility with schedule with evenings and weekend work required.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and interpret retail product labeling. Ability to speak effectively before groups of customers or associates of organization.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be …

While performing the duties of this job, the associate is regularly required to stand, walk, and use hands and fingers to handle, or feel. The associate frequently is required to reach with hands and arms and talk or hear. The associate is occasionally required to sit; walk; climb or balance; and stoop, kneel, crouch, or crawl. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be …

The noise level in the work environment is usually loud.

Job Type

Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience

• Events management: 1 year (Required)
• Customer service: 1 year (Required)

Ability To Relocate

• Medina, OH 44256: Relocate before starting work (Required)

Work Location

In person

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.