Member Relations Associate - U.S. Based Remote Opportunity

Visa Hunt; United States; Remote; USD 51,000 - 58,000; Full time

Benefits offered by this job

Work-Life balance

Virtual-first office

Paid Time Off (PTO)

Seven company-wide holidays

Nine floating holidays

Sick leave

Monthly remote work stipend

Monthly mobile stipend

Market-based salaries

Performance-based bonus

403(b) retirement plan

Health insurance

Growth opportunities

Job summary

Common App in the United States is seeking an entry‑level Member Relations Associate to support member colleges and universities via email, chat, phone, and in‑person presentations, helping them maximize use of the platform.

You will join a mission‑driven nonprofit in a virtual‑first environment, with travel for twice yearly retreat, 0–2 years experience, and a strong emphasis on organization, communication, and learning agility.

Qualifications

• Bachelor’s degree and/or equivalent combination of education and experience.
• Strong verbal and written communication, presentation skills.
• Must be a quick learner with exceptional organization and prioritization.
• Ability to analyze and interpret business practices and technical procedures.

Responsibilities

• Support member priorities and help position products, programs, and services.
• Manage inquiries via email, chat, phone, and in‑person presentations.
• Educate member colleges on using Common App to meet goals and provide timely responses.

Skills

Strong communication skills

Analytical capability

Organizational skills

Team collaboration

Presentation skills

Education

Bachelor's degree in a relevant field

Tools

Microsoft Office

Salesforce

Acuity Scheduling

Google Apps

Job description

ABOUT US

Do you have a passion for higher education? Do you want to make a positive impact on the college admissions process? Our staff help to remove barriers and encourage students to forge their path to a better future. Common App is a national not-for-profit organization dedicated to the pursuit of access, equity, and integrity in the college admission process. Each year we support more than 1 million students, one-third of whom are first‑generation, as they apply to our more than 1100 diverse member colleges & universities using the Common App's free online application.

If you are an entry‑level professional and want to be part of a mission‑driven non‑profit that uses innovative technology to advance the college admission process, Common App may be a great match for you. Common App is currently searching for a Member Relations Associate.

RESPONSIBILITIES

As a member of the Member Services team, reporting to the Senior Manager, Specialized Member Services, the Member Relations Associate plays a critical role in overall member satisfaction and retention. The Member Relations Associate will be responsible for understanding member priorities and positioning our products, programs, and services to deliver solutions that meet those needs. During the Annual Updates season, the Member Services Account Managers will manage a portfolio of assigned member colleges and universities via email, chat, phone and virtual and in‑person presentations. Outside of Annual Updates season, the Member Services Account Manager will manage a queue of requests and questions from college and university members. Member Relations Associates are focused on helping institutions best utilize the Common App to meet their goals through sharing industry trends, member‑specific statistics, and provide other pertinent information and answers to their requests in a timely manner.

This is an ideal entry‑level position for a well‑organized, customer service‑oriented individual who is passionate about access and equity in higher education and increasing their experience with account management in a collaborative and fun environment.

Requirements

QUALIFICATIONS

THIS ROLE REQUIRES:

• Candidates must live in the United States.
• Willing to travel to attend twice annual Common App Retreat.
• 0-2 years of experience.
• Bachelor’s degree in a relevant field; or an equivalent combination of education and experience.
• Basic Technical Skills: Possesses foundational knowledge and skills required for the role.
• Learning Agility: Demonstrates an eagerness to learn and adapt to new tasks and responsibilities.
• Communication: Develops clear and concise communication skills to seek guidance and share progress.
• Ability to effectively present information and respond to questions from senior management, groups of managers, and member colleges and universities.
• Must be a quick learner in order to understand organization structure, technology, products, and processes to educate member colleges and universities.
• Must possess outstanding organizational skills and the ability to successfully manage priorities and projects within assigned deadlines.
• Strong verbal and written communication and presentation skills.
• Strong analytical capability.
• Professional and friendly approach; at ease when meeting new people and able to quickly build rapport, via phone, email, and in person.
• Ability to analyze and interpret business practices and technical procedures and to write reports and business correspondence that are error free.
• Ability to work effectively in a highly collaborative, team environment and as an individual contributor.
• Must have a working knowledge of Microsoft Office, experience with Salesforce, Acuity Scheduling, and Google Apps.

THE IDEAL CANDIDATE WILL POSSESS:

• Knowledge of higher education admissions and enrollment processes.
• Knowledge of Common App software and organization.
• A passion for higher education is a plus.

PAY RANGE

• $24.70 - $27.78/hour

BENEFITS

Common App is a virtual first environment. We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary and an extensive benefits package including:

• Work-Life balance
  • Virtual-first office
  • Paid Time Off (PTO)
  • Seven company-wide holidays
  • Nine floating holidays*
  • Sick leave
  • Monthly mental health day
• *floating holidays prorated depending on start date
• Virtual-first support
  • Choice of PC or MAC laptop
  • May choose an external monitor, keyboard, mouse, and/or headset
  • One-time office set-up stipend
  • Monthly remote work stipend
  • Monthly mobile stipend
• Financial security
  • Market-based salaries
  • Performance-based bonus
  • 403(b) retirement plan
    • 5% company contribution
    • additional 5% company match
    • 3-year vesting schedule
    • Participation may begin immediately
• Health & wellness
  • Choice of two health insurance plans
    • Health Savings Account, depending on health plan selection
    • Medical Flexible Savings Account, depending on health plan selection
  • Vision insurance
  • Dental insurance
  • Insurance coverage begins on the date of hire
  • Dependent Care Flexible Spending Account
  • Maven virtual clinic for women’s and family health
  • Company provided life and ad&d insurance
  • Opportunity to purchase additional life insurance for self, spouse, and dependents
  • Company provided short and long-term disability insurance
• Career development
  • Budgeted annual funds for professional development
  • Growth opportunities within the company
• Additional perks
  • Mutual of Omaha Employee Assistance Program
  • Mutual of Omaha will preparation services
  • Mutual of Omaha travel assistance
  • Payroll dedication pet insurance through PinPaws
  • 1Password family account

We work to maintain the best possible environment for our staff, where people can learn and grow. We strive to provide a diverse, collaborative, team-oriented, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.