Member & Provider Support Specialist

Molina Healthcare; Louisville (KY); On-site; USD 16,000 - 33,000; Full time

Job summary

Molina Healthcare in Louisville, KY is seeking a first-line customer service professional to support members and providers across Medicaid, Medicare, and Marketplace lines. You will handle inquiries via phone, chat, and email, document details, and work within Molina's values to improve member experiences.

You will join a team focused on accuracy, empathy, and timely follow-up, with opportunities to grow and contribute to provider portals and benefits information.

Qualifications

• Up to 1 year of customer service or similar fast-paced experience.
• Strong customer service skills and effective communication.
• Data processing experience and attention to detail.
• Ability to maintain confidentiality under HIPAA.
• Ability to build positive relationships with members, providers and coworkers.
• Proficiency with Microsoft Office and basic software tools.

Responsibilities

• Provide level I support center assistance to Molina members and providers via multiple channels.
• Document inquiries accurately and follow up as needed.
• Adhere to schedules, breaks, and overtime as required.
• Respond empathetically and build rapport with customers.
• Collaborate with internal/external stakeholders to resolve issues.

Skills

Customer service

Data processing

Attention to detail

HIPAA compliance

Microsoft Office

Communication skills

Tools

Genesys

Salesforce

Pega

QNXT

CRM

Verint

Availity

Job description

Molina Healthcare in Louisville, KY is seeking a first-line customer service professional to support members and providers across Medicaid, Medicare, and Marketplace lines. You will handle inquiries via phone, chat, and email, document details, and work within Molina's values to improve member experiences.

You will join a team focused on accuracy, empathy, and timely follow-up, with opportunities to grow and contribute to provider portals and benefits information.