Member & Provider Support Center Specialist

Molina Healthcare; Louisville (KY); On-site; USD 17,000 - 33,000; Full time

Job summary

Molina Healthcare is seeking a customer-focused Support Center Specialist in Louisville, KY to assist members and providers across Medicaid, Medicare and Marketplace programs. You will handle inquiries via phone, chat and email, document details, and strive to deliver empathetic, accurate resolutions while upholding Molina values.

The role emphasizes dependable attendance, effective communication, and timely follow-up, with opportunities to collaborate with internal and external stakeholders and

Qualifications

• Up to 1 year of customer service, call center and/or sales experience in a fast-paced/high-volume environment.
• Data processing experience.
• Attention to detail, organizational and time-management skills.
• Ability to maintain confidentiality and comply with HIPAA.
• Effective verbal and written communication skills.
• Basic proficiency in Microsoft Office suite and applicable software programs.

Responsibilities

• Provides service support to members and/or providers via phone, chat and email.
• Conducts surveys related to health assessments and satisfaction.
• Accurately documents pertinent details of inquiries and resolutions.
• Works scheduled shifts within hours of operation; other duties as needed.
• Builds rapport empathetically and exceeds customer expectations.
• Identifies inquiries and concerns and routes them appropriately.
• Meets or exceeds performance goals in call quality, attendance, and adherence.
• Collaborates with stakeholders to resolve issues and follow up timely.

Skills

Customer service

Data processing

Attention to detail

HIPAA compliance

Communication skills

Tools

Microsoft Office

CRM systems

Job description

Molina Healthcare is seeking a customer-focused Support Center Specialist in Louisville, KY to assist members and providers across Medicaid, Medicare and Marketplace programs. You will handle inquiries via phone, chat and email, document details, and strive to deliver empathetic, accurate resolutions while upholding Molina values.

The role emphasizes dependable attendance, effective communication, and timely follow-up, with opportunities to collaborate with internal and external stakeholders and