Member & Provider Care Specialist

Oscar Health; Texas; À distance; USD 25 000 - 36 000; Plein temps

Résumé du poste

Oscar Health is hiring a Care Specialist for our Member & Provider Escalations team. This is a remote role, with a set rate of $22.00 per hour. You will help resolve complex issues for members and providers and support with workflows and training.

We value one plus years in customer support or related healthcare/tech fields, plus escalations experience. Bonus points for bilingual Spanish. Full-time employees receive benefits including medical, dental, vision, holidays, time off, 401(k) and

Qualifications

• Minimum 1 year in customer support, healthcare, tech or related field.
• Approximately 6+ months of member and customer service experience.
• Around 1 year of escalations experience in a customer service environment.

Responsabilités

• Support Member and Provider Services Representatives with complex issues, workflows, and training

Connaissances

Customer support

Healthcare experience

Tech experience

Related field

Description du poste

We're hiring a Care Specialist to join our Member & Provider Escalations team. Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

You will solve complex issues or concerns impacting our providers and the members they serve. You will assist with internal questions and training support and communicate with our Members and Providers. You will contribute to the tracking and reporting of network issues and are a key contributor to our knowledge management system. You will report into Member Escalations Operations Manager.

Work Location:

This is a remote role.LI-Remote

The set rate for this role is $22.00 per hour.

Support Member and Provider Services Representatives with complex issues, workflows, and training

• 1+ years in customer support, healthcare, tech and/or related field
• ~ 6 + months of member and customer service experience
• ~1+ year of escalations experience in a customer service environment

Bonus Points

• ~1 + years of claims experience
• ~ Bilingual Spanish

This is an authentic Oscar Health job opportunity.

We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Full-time employees are eligible for benefits including:

• medical
• dental
• vision benefits
• 11 paid holidays
• paid sick time
• paid parental leave
• 401(k) plan participation
• life and disability insurance
• paid wellness time and reimbursements

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ( Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.