Member Onboarding Specialist

Cerula Care; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A digital health company focused on behavioral health is seeking an Onboarding Specialist. You'll engage with cancer patients to ensure they receive the necessary behavioral health support. The role requires 2+ years of relevant experience, excellent communication skills, and a mindset adaptable to a startup environment. Join us fully remote within the United States in a full-time contract to hire position.

Qualifications

• 2+ years of experience in patient services or member engagement.
• Experience working with cancer patients or vulnerable populations.
• Background in a startup environment is preferred.

Responsibilities

• Conduct warm outreach to cancer patients referred by oncologists.
• Explain behavioral health services and ensure members feel supported.
• Collaborate with clinical teams for seamless handoffs.

Skills

Empathetic communication

Active listening

Detail-oriented

Resilient

Time management

Job description

Cerula Care is the first digital health company focused on providing integrated behavioral health (BH) services to people living with cancer. More than 22M people living with cancer have behavioral health needs such as anxiety, depression, substance use disorder, and PTSD. We integrate with oncology practices and health systems through the Collaborative Care Model (CoCM) to wrap our members with a behavioral health team, care programming, and outcomes analysis.

The Collaborative Care Model is an evidence-based clinical model that has been shown to successfully improve mild to moderate behavioral health needs more effectively than the current standard of care. Our care team enhances the traditional CoCM care team by adding a Health Coach (i.e., a health coach focused on holistic behavioral health), given our strong conviction in the benefit of health coaching and wellness in this population. With the right coaching program customized to our members, we will be able to improve our members’ behavioral health above and beyond traditional CoCM models.

Why Choose Cerula Care

We understand choosing a place to work or consult is a really important decision, and we want you to know that we do not take it lightly on your behalf – we welcome all your questions as you go through the decision process!

A few things to know about working at Cerula Care:

• Our culture is very collaborative, transparent, supportive, and feedback-driven. All of us (yes all of us – including and especially our co-founders) are open to receiving and giving feedback in a helpful way to ensure we each grow and learn every day and importantly are always improving for the sake of our members and each other.
• We have a big mission to accomplish and we want people who believe in that mission to join us. However, in joining our mission, we are not asking you to give up other parts of your life - we all have our lives outside work, and we absolutely respect each other’s needs.

Onboarding Specialist Role

As a Member Onboarding Specialist, you'll be the crucial bridge between oncology referrals and life-changing behavioral health support. You'll engage with prospective members at a vulnerable time in their lives, helping them understand how our evidence-based Collaborative Care Model can address their anxiety, depression, and other behavioral health needs. This role combines the empathy and communication skills of patient advocacy with the growth mindset and adaptability essential in a seed-stage startup environment. You'll directly impact our mission while helping us refine and scale our member acquisition process.

What you will do as Cerula Care’s Onboarding Specialist

• Conduct warm, empathetic outreach to cancer patients referred by their oncologists
• Explain our behavioral health services and address questions or concerns, ensuring prospective members understand our care model and feel supported from their first interaction
• Collaborate closely with our clinical team to ensure seamless handoffs and appropriate care matching based on member needs and preferences
• Maintain detailed records of member interactions via EHR charting notes
• Collect and share feedback to help optimize our on-boarding process
• Partner with oncology practices to understand referral patterns and refine our approach to different patient populations
• Contribute to the development of on-boarding materials, scripts, and processes as we scale our member base
• Participate in cross-functional team meetings to share member insights that inform product and clinical decisions

What is in your background

• 2+ years of experience in patient services, care coordination, or member engagement within healthcare settings
• Previous work with cancer patients, behavioral health populations, or other vulnerable patient groups
• Experience in a startup environment
• Track record of meeting outreach or enrollment targets in a healthcare or social services context

Who you are and how you work

• Deeply empathetic communicator who can build trust quickly with people facing health challenges
• Strong active listening skills and ability to assess member needs and concerns effectively
• Resilient and emotionally intelligent, able to handle difficult conversations while maintaining professional boundaries
• Startup-minded team player who thrives in collaborative environments and isn't afraid to wear multiple hats
• Detail-oriented
• Growth-oriented learner who actively seeks feedback and continuously improves their approach
• Adaptable problem-solver comfortable with evolving processes and contributing ideas for improvement

What you bring to this role

• Excellent verbal and written communication skills with ability to explain complex healthcare concepts clearly
• Basic understanding of behavioral health conditions and treatment modalities
• Time management skills to handle high-volume outreach while maintaining quality interactions
• Professional phone presence and ability to convey warmth and competence in initial member contacts
• Location: Fully remote within the United States
• Time commitment: Full-time contract to hire role
• Start date: We are evaluating candidates on a rolling basis

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