Member of the Technical Staff - Customer Engineering

Sully.ai; San Francisco (CA); Remote; USD 120,000 - 150,000; Full time

Job summary

Join Sully.ai as a Member of the Technical Staff focusing on Customer Engineering, where you'll bridge the gap between customers and innovative AI solutions. In this mid-senior level role, you'll be responsible for guiding customers through integrations and troubleshooting, ensuring optimal use of Sully.ai’s powerful platform. With a strong emphasis on communication and technical proficiency, you'll play a key role in enhancing customer success while working with industry-leading experts in a flexible and remote-friendly environment.

Benefits

Competitive Compensation

Equity

Flexible & Remote-Friendly Work

Qualifications

• 6+ years of experience in solutions engineering or AI/ML deployment.
• Hands-on experience with API integrations and cloud deployments.
• Experience with AI-powered applications and large-scale implementations.

Responsibilities

• Guide customers through product integrations and troubleshooting.
• Assist with API integrations, cloud deployments, and model fine-tuning.
• Collaborate with teams to enhance offerings based on customer feedback.

Skills

Programming in Python

Programming in JavaScript

AI/ML frameworks (TensorFlow, PyTorch, etc.)

API integrations

Excellent communication skills

Tools

AWS

GCP

Azure

Docker

Kubernetes

Job description

Member of the Technical Staff - Customer Engineering

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Member of the Technical Staff - Customer Engineering

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About Us

At Sully.ai, we're not just building AI – we're redefining the future of how healthcare is delivered. Our end to end solutions empower healthcare providers by automating doctors’ administrative tasks, reducing misdiagnosis, and enhancing efficiency.

About Us

At Sully.ai, we're not just building AI – we're redefining the future of how healthcare is delivered. Our end to end solutions empower healthcare providers by automating doctors’ administrative tasks, reducing misdiagnosis, and enhancing efficiency.

Who You Are

As a Member of the Technical Staff focused on Customer Engineering, you will be the technical bridge between our customers and Sully.ai’s cutting-edge platform. You’ll work closely with customers, guiding them through product integrations, troubleshooting complex issues, and optimizing AI solutions to ensure maximum business impact.

• Customer Success & Technical Guidance: Partner with customers to design and implement AI solutions using Sully.ai’s platform.
• Integration & Deployment: Assist with API integrations, cloud deployments, and model fine-tuning to ensure seamless adoption.
• Technical Support & Troubleshooting: Solve customer challenges related to AI model performance, infrastructure, and automation workflows.
• Product Advocacy: Work closely with engineering and product teams to enhance Sully.ai’s offerings based on customer feedback.
• Pre-sales Engineering: Collaborate with sales teams to deliver technical demos, proof-of-concepts (PoCs), and solution architecture guidance.
• AI Performance Optimization: Help customers optimize AI models, inference speed, and data pipelines for better efficiency.
  
  

What You'll Bring

• 6+ years of experience in solutions engineering, software engineering, or AI/ML deployment.
• Strong programming skills in Python, JavaScript, with experience in API integrations.
• Hands-on experience with AI/ML frameworks (TensorFlow, PyTorch, Hugging Face, LangChain, OpenAI APIs, etc.).
• Familiarity with cloud platforms (AWS, GCP, Azure) and containerization tools (Docker, Kubernetes).
• Excellent communication skills and ability to explain technical concepts to both technical and non-technical audiences.
• Experience working with AI-powered applications, while handling large scale implementations and being the voice of the customer
  
  

Why Join Sully.ai?

Work at the Cutting Edge of AI – Help companies scale and optimize AI-driven products.

High-Impact Role – Directly influence customer success and product evolution.

Collaborate with AI Experts – Work with top engineers, researchers, and product leaders in the industry.

Competitive Compensation – Strong Salary, Equity, And Benefits Package.

Flexible & Remote-Friendly – Work from anywhere while making a big impact.

Sully.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Sully.ai prohibits any form of workplace harassment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Hospitals and Health Care

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