Member of Client Experience, Strategic Partnerships and Integrations

Crypto Pro Network; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Anchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto, custody, staking, trading, and governance. As part of Client Experience, Strategic Partnerships and Integrations, you will manage integration partner relationships, navigate API-based models, and work with cross-functional teams to meet deadlines.

The role requires strong collaboration with sales, compliance, and operations, and offers growth opportunities in an emerging

Qualifications

• Experience in API troubleshooting and incident management.
• Strong crypto domain knowledge across retail and institutional users.
• Policy implementation experience within regulatory frameworks.
• Understanding of traditional finance and DeFi client needs.

Responsibilities

• Provide operational support and relationship management for integration partners.
• Advocate across segments to align product enhancements with partner needs.
• Serve as the technical liaison for partner escalations and cross-functional dependencies.
• Support governance and quality controls to protect regulatory standing.

Skills

API Troubleshooting

Incident Management

Crypto Domain Knowledge

Policy Implementation

Financial Services Proficiency

Job description

At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto. Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings. The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn.

As a member of Client Experience, Strategic Partnerships and Integrations, you have the opportunity to help shape and build the client service model under which Anchorage will operate with some of its most exciting, integration-based strategic ventures. This role is focused on handling operational relationship management with integration partners, including developing a deep understanding of how these partners leverage Anchorage Digital’s products, services, and API integrations to serve their businesses and end customers. This is an internal- and external-facing role, requiring collaboration with cross-functional teams to drive strategic initiatives, gain consensus among stakeholders, and manage against internal and external deadlines.

The successful candidate will be comfortable navigating API-based business models, building and maintaining an understanding of the crypto ecosystem’s users, participants, and products (including familiarity with the requirements, behaviors, needs of institutional & retail clients engaging with liquidity providers, exchanges, agency desks, custodians, and prime brokers in both traditional finance and DeFi), as well as demonstrating strong experience in traditional financial services.

Key Responsibilities:

• Operational Support and Relationship Management: Understand the operational construct of our integration partners to help them navigate how Anchorage Digital serves their operational needs;
• Cross-Segment Advocacy: Apply expertise in both institutional and retail crypto landscapes to anticipate client needs and advocate internally on behalf of our partners for product enhancements and services that serve a diverse user base with a white-glove service mindset.
• Technical Escalation & Liaison: Act as the point of contact for these partners, resolving high-priority escalations and managing cross-organizational dependencies to ensure a ‘white-glove’ resolution.
• Oversight and Regulatory Integrity: Where applicable, support the design and execution of governance and quality controls to monitor the quality of external processes performed by these partners, which may impact Anchorage Digital’s regulatory standing and reputation.

Technical Skills & Expertise:

• API Troubleshooting & Incident Management: Demonstrates familiarity/comfort with API architecture and the ability to partner with technical teams to investigate and help diagnose technical issues related to Anchorage Digital’s core product suite.
• Crypto Domain Knowledge: Maintains an excellent understanding of blockchains and their nuances, specifically how they impact both retail and institutional use cases.
• Policy Implementation: Applies Anchorage Digital policies and procedures to resolve multifaceted issues arising from integrations; has intermediate experience working within regulatory frameworks.
• Financial Services Proficiency: Moderate understanding of requirements, behaviors, needs of institutional & retail clients engaging with liquidity providers, exchanges, agency desks, custodians, and prime brokers in both traditional finance and DeFi.

Complexity and Impact of Work:

• Strategic Relationship Management: Supports CXM Lead on the technical and operational health of relationships with strategic clients, working in lock-step with Sales and Relationship Management to defend assets in custody.
• Communication and Project Management: Assists in the integration and communication of new product releases.
• Advocacy: Assist, as needed, in maintaining the "Book of Work" for strategic integration clients, prioritizing bespoke technical requests and product/feature enhancements, as well as collaborating with teams such as compliance, legal, and operations in support of service models and new business ventures.

Communication and Influence:

• Reporting: Proactively shares information and status updates with internal stakeholders and integration partners to ensure alignment on organizational goals.
• Growth & Development: Effectively manages, develops, and creates growth roadmaps for CXM team members within the segment.

Anchorage Digital is an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Anchorage Digital considers qualified applicants regardless of criminal histories, consistent with other legal requirements.