Member Insights Program Manager

Chime Enterprise; Northern (KY); Hybrid; USD 105,000 - 145,000; Full time

Benefits offered by this job

Office four days a week in office

Bonus opportunity

Competitive equity package

Benefits

Wellness stipend

Job summary

Chime is seeking a data-driven Insights Lead on the Voice of the Member team to turn member sentiment, feedback, and signals into actionable insights across the company. You’ll partner with product, business leaders, and executives to embed the member perspective in key decisions.

The role emphasizes solving ambiguous problems, storytelling, and leveraging AI tools to automate workflows and deliver scalable member insights.

Qualifications

• 4+ years in consulting, product management, product operations, strategy & operations, user research, customer insights, analytics, or similar roles requiring structured problem solving and cross-functional influence.
• Track record of turning complex information into clear narratives that drive decisions.
• Strong analytical instincts with comfort using both quantitative and qualitative data.
• Curiosity, ownership, and self-motivation in ambiguous problems.
• Experience using AI tools to learn quickly, investigate problems, automate workflows, or improve processes.

Responsibilities

• Investigate member frustration and delight across signals to understand what’s happening and why.
• Build and evolve tools, automations, and AI-enabled workflows for teams to access and act on insights.
• Identify opportunities to automate and improve decision-making through new approaches to surfacing sentiment at scale.
• Turn complex findings into clear narratives to inform product and leadership decisions.
• Lead deep-dive analyses on member experience topics, quantify impact and identify improvement opportunities.
• Shape and deliver sentiment readouts to keep the company aligned with member experiences.
• Ask proactive questions, investigate emerging issues, and surface insights to improve member understanding.

Skills

Structured problem solving

Cross-functional influence

Narrative storytelling

Data analysis (quant & qual)

AI tool experience

Strong written and verbal comms

Tools

AI tools

Job description

Chime is seeking a data-driven Insights Lead on the Voice of the Member team to turn member sentiment, feedback, and signals into actionable insights across the company. You’ll partner with product, business leaders, and executives to embed the member perspective in key decisions.

The role emphasizes solving ambiguous problems, storytelling, and leveraging AI tools to automate workflows and deliver scalable member insights.