Member & Guest Services Specialist (PT & FT)

Gravity Haus; Vail (CO); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Discounted stays and gear rentals

Job summary

Gravity Haus in Vail, Colorado is seeking a Member & Guest Services Specialist. In this role, you'll be the first point of contact for members and guests, ensuring a warm welcome and excellent service. Responsibilities include conducting property tours, promoting membership benefits, and supporting various services.

The ideal candidate will have a background in hospitality or customer service, possess strong communication skills, and a passion for the outdoors. Full-time team members enjoy health insurance, a 401(k), and membership perks.

Qualifications

• Previous experience in hospitality or customer service preferred.
• Strong interpersonal and communication skills are essential.
• Ability to problem-solve effectively in a fast-paced environment.

Responsibilities

• Provide a friendly, professional welcome to all members and guests.
• Conduct property tours and highlight membership benefits.
• Promote memberships and services through knowledgeable conversations.

Skills

Interpersonal skills

Communication skills

Problem-solving

Organizational skills

Customer service orientation

Job description

The Member & Guest Services Specialist is the first point of contact for Gravity Haus Club & Spa members and guests, providing a warm welcome, outstanding service, and knowledge of our community, facilities, and lifestyle offerings. This role is responsible for conducting tours, promoting membership benefits, and supporting fitness, spa, retail, and event services while ensuring every interaction reflects the Gravity Haus mission and values.

We are currently hiring for Full Time Morning Shift Team Members (5:30am - 1:00pm).

Key Responsibilities

Guest Services & Membership

• Provide a friendly, professional welcome to all members and guests at Gravity Haus Fitness & Spa.
• Conduct property tours, highlighting Gravity Haus amenities and membership benefits.
• Educate members and guests on Gravity Haus policies, services, retail products, and events.
• Anticipate and resolve guest needs, questions, or concerns quickly and effectively.
• Act as an ambassador for the Gravity Haus lifestyle and core values.

Operations & Communication

• Maintain a clean, organized, and professional front desk and guest services area.
• Use communication tools to stay informed and share information across departments.
• Stay up-to-date on Gravity Haus services, retail products, and partner offerings (Slope Room, Unravel, fitness, spa, and retail).
• Assist in coordinating and supporting member events and programming.

Sales & Support

• Promote memberships and services through authentic and knowledgeable conversations.
• Assist with retail sales, including product knowledge, merchandising, and transactions.
• Support fitness and spa teams by booking services, scheduling appointments, and ensuring smooth operations.

What We're Looking For

• Previous experience in hospitality, fitness/spa, or customer service preferred.
• Strong interpersonal and communication skills, with a genuine service orientation.
• Ability to problem-solve effectively and remain calm under pressure in a fast-paced environment.
• Strong organizational skills with attention to detail and follow-through.
• Comfortable learning and using multiple systems for bookings, communication, and sales.
• Reliable, efficient, and self-motivated with a positive, team-oriented mindset.
• Commitment to the outdoors, sustainability, and personal growth.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift up to 30 lbs. occasionally.
• Ability to move between fitness, spa, retail, and event spaces as needed.

About Gravity Haus

Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.

At the heart of everything we do are our core values, which guide our culture, service, and growth:

• Keep Growing
• Bring Others Along
• Create Powerful Moments
• Be “All-In” + Go the Distance
• Make it Better than You Found It

What We Can Offer You

When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.

Salary: $20-22 / hour