Front Desk Agent

Y-Axis; Wyoming (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

All-In Gravity Haus Membership

Job summary

Gravity Haus is seeking a Front Desk Specialist to be the heartbeat of guest and member experiences at our property. You will greet guests, manage check-ins/outs, reservations, and inquiries with warmth and precision, setting the tone for their stay.

You will coordinate with housekeeping and other teams to ensure rooms are guest-ready, resolve billing questions, and promote Gravity Haus memberships while fostering a welcoming, sustainable, outdoor-focused community.

Qualifications

• Experience in hospitality or customer service.
• Excellent verbal and written communication skills.
• Bilingual English/Spanish a plus.
• Ability to multitask in a fast-paced, guest-facing environment.

Responsibilities

• Greet guests with warmth and hospitality.
• Handle check-ins/outs and reservations using the PMS with accuracy.
• Communicate with guests via phone, email, and in person to manage requests.
• Coordinate VIP and special requests and relay to relevant teams.
• Collaborate with housekeeping, maintenance, and F&B to ensure rooms are ready.
• Resolve billing questions and service issues professionally.

Skills

Guest relations

Communication

Multitasking

Conflict resolution

Tools

PMS

OpenTable

Slack

Job description

Guest Relations, Property Management Systems, Customer Service, Communication, Multitasking, Organization, Conflict Resolution, Billing Management, Community Engagement, Itinerary Curation, Collaboration, Hospitality Operations

Hospitality

Description

Description DescriptionAt Gravity Haus, we’re redefining hospitality for the modern traveler — creating connection, adventure, and community at every turn. We’re a collective of hotels, restaurants, and experiences designed for those who value the outdoors, sustainability, and meaningful connection.We’re looking for an energetic and guest-focused Front Desk Specialist (at Gravity Haus we call them Haus Experience Specialists) to join our team and be the heartbeat of the member and guest experience. You’ll be the first face our guests see — setting the tone for their stay, creating memorable moments, and ensuring every interaction reflects the Gravity Haus mission and values.Schedule: This is a full-time position with a regularly scheduled shift of 3:00 PM to 11:00 PM, including weekends and holidays as needed.

Key Responsibilities

Front Desk & Guest Experience

• Greet every guest and member with warmth, enthusiasm, and genuine hospitality.
• Handle all check-ins, check-outs, and reservations using the Property Management System (PMS) with accuracy and attention to detail.
• Communicate with guests via phone, email, and in person to manage requests and resolve issues promptly.
• Coordinate pre-arrival outreach and ensure VIP and special requests are prioritized.
• Collaborate closely with the housekeeping, maintenance, and F&B teams to ensure rooms and amenities are guest-ready.
• Resolve guest billing questions and service issues with professionalism and empathy.

Membership & Community Engagement

• Educate guests and prospective members on Gravity Haus Membership and its benefits.
• Create and support “Member for a Day” experiences, integrating F&B, fitness, coworking, and community events.
• Assist local and visiting members by curating personalized itineraries and recommendations that enhance their stay.
• Build connections with guests and members that foster loyalty and long‑term relationships.
• Collaborate with the Membership and Marketing teams to identify engagement opportunities and promote upcoming events.

Operational Excellence

• Maintain a tidy, organized, and welcoming front desk and lobby area.
• Manage daily communications with other departments using internal software tools.
• Support room assignments, daily board updates, and special project coordination.
• Ensure guest data, billing, and inventory records are accurate and up to date.
• Participate in regular team meetings and contribute ideas for improving operations and service standards.
• Maintain compliance with all safety, cleanliness, and sustainability standards.

What We’re Looking For

• 1+ year of experience in hospitality or customer service (hotel experience preferred).
• Excellent verbal and written communication skills; bilingual (English/Spanish) a plus.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain calm in a fast‑paced, guest‑facing environment.
• A collaborative spirit and willingness to jump in wherever needed.
• Comfort using hospitality systems (PMS, OpenTable, Slack, or similar).
• A passion for the outdoors, wellness, and a sustainable lifestyle.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift up to 50 lbs occasionally.
• Flexibility to work weekends, holidays, and varying shifts as needed.

About Gravity Haus

Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.At the heart of everything we do are our core values, which guide our culture, service, and growth:Keep GrowingBring Others AlongCreate Powerful MomentsBe “All-In” + Go the DistanceMake it Better than You Found ItWe’re looking for team members who share these values and want to make a meaningful impact in both their work and community.

What We Can Offer You

When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow.

• Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more.
• Part-time team member benefits vary.

Responsibilities

Manage guest check-ins, check-outs, and reservations while providing warm, high-quality hospitality. Promote membership benefits and curate personalized experiences to foster community and guest loyalty.