Member Growth & Financial Wellness Advisor

Park Community Credit Union; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Park Community Credit Union in Louisville, KY, is seeking a Financial Relationship Advisor I to assist current and potential members with credit union needs. You will greet members, explain services, open/close accounts, handle teller transactions, and support lending while guiding customers toward financial wellness.

The role emphasizes building lasting member relationships and providing personalized financial advice, with strong teamwork and adherence to policies.

Qualifications

• Experience in financial services or member-facing roles.
• Ability to greet members and provide sound advice.
• Strong interpersonal and problem-solving skills.
• Comfort with basic teller tasks and digital tools.

Responsibilities

• Greet visitors and assist members professionally.
• Advocate for members and identify opportunities to help.
• Build and maintain member relationships and advise on financial solutions.
• Assist with navigating digital banking tools and processes.
• Process teller transactions and open/close accounts.
• Support lending needs and loan applications.
• Work with other departments to resolve member issues.

Skills

Customer service excellence

Relationship-building

Communication

Problem solving

Digital literacy

Education

High School Diploma or GED

Tools

MS Office

Word

Excel

PowerPoint

Job description

Park Community Credit Union in Louisville, KY, is seeking a Financial Relationship Advisor I to assist current and potential members with credit union needs. You will greet members, explain services, open/close accounts, handle teller transactions, and support lending while guiding customers toward financial wellness.

The role emphasizes building lasting member relationships and providing personalized financial advice, with strong teamwork and adherence to policies.