Member Experience & Teller Specialist

Socket.dev; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Socket.dev in San Antonio, TX seeks a friendly Member Service Associate to handle branch transactions and assist members with service requests. You will guide customers on eServices, help with non-cash transactions, and support education at the Call Center as well as other account maintenance tasks.

The role blends teller duties with platform support, requires cash handling experience and strong sales skills, and values bilingual Spanish communication. Saturday availability is required.

Qualifications

• 1 year of cash handling experience combined with retail sales.
• Must be able to deliver excellent customer service under pressure.
• Fluent in Spanish is preferred.

Responsibilities

• Assist customers with service requests and routine teller transactions.
• Educate customers on delivery channels and eServices.
• Partner with branch leadership to ensure exceptional member experience.
• Support opening accounts and cross-selling eServices as appropriate.

Skills

Outgoing personality

Sales-oriented

Customer service oriented

Microsoft Office Suite

Excellent communication

Spanish language (preferred)

Tools

Microsoft Office Suite

Job description

Socket.dev in San Antonio, TX seeks a friendly Member Service Associate to handle branch transactions and assist members with service requests. You will guide customers on eServices, help with non-cash transactions, and support education at the Call Center as well as other account maintenance tasks.

The role blends teller duties with platform support, requires cash handling experience and strong sales skills, and values bilingual Spanish communication. Saturday availability is required.