Member Experience Team Member - Clarendon

Golds Gym DC Metro; Arlington (VA); On-site; USD 21,000 - 26,000; Full time

Job summary

Golds Gym DC Metro is seeking a Member Experience Team Member to welcome members and guests, manage front door access, and perform check-in duties at the gym. You will help guests with inquiries about gym operations and policies while performing various administrative tasks as directed by management.

This role requires strong customer service, effective communication, and the ability to multitask in a busy fitness environment, including flexible hours and weekend shifts.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service skills are required.
• Ability to communicate effectively with both staff and members.
• Ability to communicate effectively verbally, non-verbally and in writing is required.
• Understanding of basic accounting principles is required.
• Functional computer skills are required.
• Ability to multi-task.
• Must be able to work a flexible work schedule to include holidays and weekends.
• Must be able to lift 25lbs repeatedly and stand for extended periods of time.
• Uphold Gold's Gym Vision, Mission, Values and code of conduct.
• Comply with all Gold's Gym DC Metro policies and procedures.

Responsibilities

• Greet members and guests enthusiastically to create a friendly entrance and departure.
• Provide security and control to the front door and retail area.
• Check in members using proper procedures.
• Monitor check-ins and notify supervisor of delinquent accounts.
• Register guests into the gym.
• Direct guests and appointments to the appropriate fitness consultant.
• Answer phones professionally and take messages with caller details.
• Log inquiries and transfer calls to the right staff.
• Follow up on telephone inquiries to ensure appointments are booked.
• Maintain neat appearance and wear uniform with nametag.
• Distribute keys, towels and other materials as needed.
• Reserve time for special classes or gym activities.
• Process retail and concession sales.
• Attend staff meetings as directed.
• Keep the Member Experience area clean and orderly.

Skills

Customer service

Effective communication

Multi-tasking

Professional demeanor

Education

High school diploma or equivalent

Tools

Basic computer skills

Cash handling procedures

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Overall Scope:

The Member Experience Team Member will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties as directed by the Gym General Manager or Assistant General Manager.

Major Responsibilities:

• Enthusiastically greets each members and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym.
• Provides security and control to the front door and retail area of the facility.
• Personally checks each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notifies Gym Operations Supervisor.
• Register all guests into the gym using proper registration procedures.
• Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner.
• Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques.
• Addresses caller's requests and/or takes appropriate messages noting caller's name.
• Registers all telephone inquiries in the script pad and in the Master Production Binder and transfers the call to the appropriate Fitness Consultants.
• Responsible for following up on telephone inquiries to ensure that the appointment was booked properly.
• Responds immediately to member requests, inquiries and concerns.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Distributes keys, towels and other materials as needed.
• Reserves time/makes appointments for special classes or other activities sponsored by the gym.
• Processes retail and concession sales.
• Attends all staff meetings as directed.
• Cleans and maintains the Member Experience Team Member area according to Company standards.
• Responsible for gym walk-thru as designated in walk-thru log.
• Follow proper opening and closing procedures as instructed in the FDA training manual.
• Logs all maintenance concerns that are reported.
• Follows and reports any safety concerns.
• Notifies management of gym incidents that requires incident reports.
• Works when scheduled and adheres to company attendance policies.
• Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor to include but not limited to light cleaning and picking up of weights.

Qualifications and Requirements:

• High school diploma or equivalent required.
• Excellent customer service skills are required.
• Ability to communicate effectively with both staff and members.
• Ability to communicate effectively verbally, non-verbally and in writing is required
• Understanding of basic accounting principles is required.
• Understanding of basic cash processing procedures is required.Functional computer skills are required.
• Ability to multi-task.
• Must be able to work a flexible work schedule to include holidays and weekends.
• Must be able to lift 25lbs repeatedly and stand for extended periods of time
• Uphold Gold's Gym Vision, Mission, Values and code of conduct.
• Comply with all Gold's Gym DC Metro policies and procedures