Member Experience Team Lead

Socket.dev; Milwaukee (WI); On-site; USD 30,000 - 41,000; Part time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Disability and life insurance

Employee discounts

Job summary

Sam's Club in the United States offers competitive pay and benefits. This role focuses on supervising associates, promoting member services, and ensuring excellent member experiences.

You will handle memberships, open and process transactions, and support store operations with a commitment to Walmart's Open Door Policy and integrity. Base hourly wage ranges from $22.00 to $30.00 with performance bonuses and comprehensive benefits that include health, retirement, time off, and more.

Qualifications

• Experience supervising associates and guiding performance.
• Strong communication and customer service skills.
• Ability to promote member services and handle inquiries.

Responsibilities

• Assign duties to associates and provide guidance to ensure policy compliance.
• Assist members with purchases and self-service technology.
• Process memberships, upgrades, and credit accounts; encourage renewals.
• Support recruiting, hiring, scheduling, coaching and evaluating associates.
• Lead teams to meet deadlines and maintain service quality.

Skills

Leadership

Communication

Customer service

Team management

Tools

POS registers

Self-checkout

Job description

Sam's Club in the United States offers competitive pay and benefits. This role focuses on supervising associates, promoting member services, and ensuring excellent member experiences.

You will handle memberships, open and process transactions, and support store operations with a commitment to Walmart's Open Door Policy and integrity. Base hourly wage ranges from $22.00 to $30.00 with performance bonuses and comprehensive benefits that include health, retirement, time off, and more.