Member Experience Specialist - Call Center

Ripco; Rhinelander (WI); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) & profit sharing

Paid time off

Job summary

Ripco Credit Union is hiring a Call Center Representative to serve members by phone and digital channels, delivering friendly, solution-oriented service. You will be the first point of contact, answering questions and guiding members through available products and services.

The role emphasizes an Attitude of Excellence, teamwork, and contributing to positive member experiences across Rhinelander, Eagle River, or Minocqua locations.

Qualifications

• Strong communication and member service skills.
• Professional demeanor and positive attitude.

Responsibilities

• Assist members with questions about accounts, products, and services.
• Provide outstanding member service via phone and electronic channels.
• Identify member needs and recommend solutions.
• Maintain accurate records and follow procedures.
• Support a collaborative team environment.

Skills

Communication skills

Customer service

Education

High school diploma

Job description

Make a difference with every call. Join the Ripco team!

Are you passionate about helping people and delivering exceptional service? Ripco Credit Union is looking for a friendly, motivated, and member-focused Call Center Representative to join our team

As a Call Center Representative, you'll be the first point of contact for our members, providing support by phone and other digital communication channels. You'll help answer questions, offer solutions, and create positive experiences that reflect our commitment to an Attitude of Excellence.

Why Ripco?

At Ripco Credit Union, we've been serving our members, employees, and communities since 1932. We believe that happy employees create exceptional member experiences, which is why we foster a supportive team environment and invest in our people.

What You'll Do

• Assist members with questions regarding accounts, products, and services
• Provide outstanding member service through phone and electronic communication
• Identify member needs and recommend appropriate solutions
• Maintain accurate records and follow established procedures
• Contribute to a positive and collaborative team environment
• Competitive pay
• Health, Dental, Vision, Life, and Accident Insurance
• Short-Term and Long-Term Disability Insurance
• 401(k) & Profit Sharing Plan
• Paid Time Off and Paid Holidays
• Fitness Membership Reimbursement
• Education and Professional Development Opportunities
• Supportive and rewarding work environment

Location: Any of our three locations Rhinelander WI, Eagle River WI, or Minocqua WI
Schedule: Full-Time, Monday through Friday, with rotating Saturday coverage in Rhinelander

Ready to grow your career with a credit union that puts people first? Apply today and become part of the Ripco team!

Requirements

• High school diploma or equivalent
• Strong communication and member service skills
• Professional demeanor and positive attitude
• Financial industry experience preferred but not required