Member Experience Specialist

Vasa Fitness co; Westminster (CA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Base pay + commission

Uncapped commission

Flexible schedule

Gym memberships for you and family

401(k) options

Job summary

VASA Fitness is seeking a Member Experience Specialist at our Westminster, CO club. You will be the first friendly face, greeting members, building personal connections, guiding memberships and personal training options, and maintaining a clean, welcoming space.

You will help members feel valued and motivated, contributing to a vibrant community. The role features performance-based pay, flexible shifts, and member-focused benefits.

Qualifications

• Strong communication and a professional approach are essential.
• Ability to multitask and work independently in a fast-paced gym environment.
• 1+ year of customer service and membership sales is preferred.
• Interest in health, wellness, and fitness supports success in this role.
• Must be able to pass a background check.
• Bilingual skills or CPR certification are a plus.

Responsibilities

• Greet members warmly and set a welcoming tone at the front desk.
• Create personal connections and guide members on memberships, upgrades, and personal training options.
• Keep the club clean and organized, ensuring a positive member experience.
• Assist with tours and conversations to drive membership sales and renewals.
• Respond promptly to member needs and relay feedback to leadership.

Skills

Strong communication

Independent worker

Customer service experience

Health/fitness interest

Background check clearance

Bilingual or CPR a plus

Job description

At VASA Fitness, we're more than a gym--we're a community built on unity, passion, love, integrity, fun, and trust. We create UPLIFTing experiences for everyone through inclusive, accessible, and on-trend fitness. VASA is a place where lives are changed through authentic connections, growth, and support--for both members and team members.

HOW WILL YOU CHANGE LIVES?

As the first friendly face at the front desk, the Member Experience Specialist sets the tone for every visit. By greeting members warmly, creating personal connections, and keeping the club clean and organized, you make VASA feel like home. You'll also guide members on their fitness journey by sharing information about memberships, upgrades, and personal training options. Every interaction you have helps members feel valued, motivated, and excited to come back--changing lives one visit at a time.

WHAT'S IN IT FOR YOU?

When you join VASA, you'll find more than a job--you'll find a place to belong. Our people believe in our mission, are hard-working, have high standards, and give energy to others.

• COMPENSATION: Base rate of $15.16 per hour + commission with no cap!
• EARNING POTENTIAL: Top performers can earn over $32,000+ annually through wages and uncapped commission
• SCHEDULE: Opening 3:45am-noon, mid shift 10am-7pm, closing 4pm-12am
• Wellness is a priority! All employees receive two complimentary gym memberships--one for you and one to share--plus discounted personal training sessions
• All employees are eligible to participate in 401(k) options, and the Employee Assistance Program -- FREE therapy, financial advising, legal advice, and more.
• 30+ hours/week: Paid Time Off, Medical / Dental / Vision benefits, and Paid Parental Leave
• CAREER GROWTH: Clear advancement opportunities into leadership and management positions with earning potential of $75.000+ annually

WHAT WE'RE LOOKING FOR:

• Strong communication skills and a professional approach
• Comfortable multi-tasking and working independently
• 1+ year of customer service, membership sales preferred
• Interest in health, wellness, and fitness
• Ability to pass a background check
• Bilingual skills or CPR certification are a plus

WHAT DOES SUCCESS LOOK LIKE?

• Guests and members feel welcomed with a smile and eye contact
• Memberships, upgrades, and personal training sales are achieved through confident conversations and tours
• Taking ownership to keep every area of the club clean (including bathrooms, front desk area, etc.), organized, and inviting
• Member needs are addressed quickly with helpful solutions
• Feedback is shared with leadership and used to improve the member experience

Qualifications

We are proud to be a 'Great Place to Work' certified company!

12910 Zuni Street, Westminster, Colorado 80234

Compensation

$15.16 per Hour + Commission Eligibility!

Location

Westminster Zuni CO