Member Experience Specialist

Vasa Fitness; Rockford (IL); On-site; USD 17,000 - 24,000; Full time

Job summary

VASA Fitness is seeking a friendly Member Experience Specialist for our Rockford club. You’ll greet guests, connect with members, keep the front desk and club clean, and guide members on memberships, upgrades, and personal training options to create a welcoming fitness home.

Ideal candidates have 1+ year in customer service, a passion for health and wellness, and the ability to pass a background check. Bilingual skills or CPR certification are a plus.

Qualifications

• 1+ year of customer service experience, membership sales preferred.
• Interest in health, wellness, and fitness.
• Ability to pass a background check.
• Bilingual skills or CPR certification are a plus.

Responsibilities

• Greet guests warmly and set the tone at the front desk.
• Guide members on memberships, upgrades, and personal training options.
• Keep the club clean and organized to make VASA feel like home.
• Provide outstanding service to help members feel valued and motivated.

Skills

Customer service

Membership sales

Bilingual

CPR certification

Job description

$15.00 per Hour + Commission Eligibility!

Location

Rockford IL

Street Address

Worker Category

At VASA Fitness, we're more than a gym--we're a community built on unity, passion, love, integrity, fun, and trust. We create UPLIFTing experiences for everyone through inclusive, accessible, and on-trend fitness. VASA is a place where lives are changed through authentic connections, growth, and support--for both members and team members.

HOW WILL YOU CHANGE LIVES?

As the first friendly face at the front desk, the Member Experience Specialist sets the tone for every visit. By greeting members warmly, creating personal connections, and keeping the club clean and organized, you make VASA feel like home. You'll also guide members on their fitness journey by sharing information about memberships, upgrades, and personal training options. Every interaction you have helps members feel valued, motivated, and excited to come back--changing lives one visit at a time.

WHAT'S IN IT FOR YOU?

When you join VASA, you'll find more than a job--you'll find a place to belong. Our people believe in our mission, are hard-working, have high standards, and give energy to others.

• COMPENSATION : Base rate of $15.00 per hour + commission with no cap!
• EARNING POTENTIAL:Top performers can earnover $32,000+ annually through wages and uncapped commission
• Wellness is a priority! All employees receive two complimentary gym memberships--one for you and one to share--plus discounted personal training sessions
• All employees are eligible to participate in 401(k) options, and the Employee Assistance Program -- FREE therapy, financial advising, legal advice, and more.
• 30+ hours/week: Paid Time Off, Medical / Dental / Vision benefits, and Paid Parental Leave
• CAREER GROWTH: Clear advancement opportunities into leadership and management positions with earning potential of $75.000+ annually

WHAT WE'RE LOOKING FOR:

• Strong communication skills and a professional approach
• Comfortable multi-tasking and working independently
• 1+ year of customer service, membership sales preferred
• Interest in health, wellness, and fitness
• Ability to pass a background check
• Bilingual skills or CPR certification are a plus

WHAT DOES SUCCESS LOOK LIKE?

• Guests and members feel welcomed with a smile and eye contact
• Memberships, upgrades, and personal training sales are achieved through confident conversations and tours
• Taking ownership to keep every area of the club clean (including bathrooms, front desk area, etc.), organized, and inviting
• Member needs are addressed quickly with helpful solutions
• Feedback is shared with leadership and used to improve the member experience

WORKING CONDITIONS

Primary work in a fitness facility and office setting. Temperature variations can occur. The environment includes some ambient noise such as talking and use of gym equipment and machinery.

PHYSICAL AND MENTAL ACTIVITIES AND REQUIREMENTS

• Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
• Physical Strength: Non-Sedentary work, standing and walking most of the time. Must be able to lift, push, pull, and move a minimum of 50 pounds.
• Reasoning Ability: Ability to deal with a variety of variables under limited standardization. Able to interpret various instructions and relay instructions to clients
• Attendance is an essential duty of the position. Employees must work regularly scheduled shifts, during business hours to assist members and sell services in-person.

Job Description

We are proud to be a 'Great Place to Work' certified company!

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