Member Experience Specialist

vasafitnessexternalcareers; Phoenix (AZ); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Two gym memberships (free)

401(k) options

Employee Assistance Program (EAP)

Paid Time Off

Medical/Dental/Vision

Job summary

VASA Fitness is seeking a Member Experience Specialist to be the first friendly face at the front desk, greeting members, creating personal connections, and guiding them on memberships and personal training options. You will help keep the club clean and welcoming, ensuring every visit feels like home.

You’ll support membership sales, tours, and a positive fitness community while demonstrating strong communication, independence, and enthusiasm for health and wellness.

Qualifications

• 1+ year of customer service experience preferred
• Membership or sales experience a plus
• Interest in health, wellness, and fitness

Responsibilities

• Greet members at the front desk and create a welcoming atmosphere
• Guide members on memberships, upgrades, and personal training options
• Keep the club clean and organized to make it feel like home
• Lead tours and conversations to drive memberships and upgrades
• Provide exceptional service and address member needs quickly

Skills

Communication

Customer service

Sales

Multitasking

Bilingual (nice to have)

CPR certification (bonus)

Job description

At VASA Fitness, we're more than a gym--we're a community built on unity, passion, love, integrity, fun, and trust. We create UPLIFTing experiences for everyone through inclusive, accessible, and on-trend fitness. VASA is a place where lives are changed through authentic connections, growth, and support--for both members and team members.

HOW WILL YOU CHANGE LIVES?

As the first friendly face at the front desk, the Member Experience Specialist sets the tone for every visit. By greeting members warmly, creating personal connections, and keeping the club clean and organized, you make VASA feel like home. You'll also guide members on their fitness journey by sharing information about memberships, upgrades, and personal training options. Every interaction you have helps members feel valued, motivated, and excited to come back--changing lives one visit at a time.

WHAT'S IN IT FOR YOU?

When you join VASA, you'll find more than a job--you'll find a place to belong. Our people believe in our mission, are hard-working, have high standards, and give energy to others.

• COMPENSATION: Base rate of $15.15 per hour + commission with no cap!
• SCHEDULE: Opening 3:45am-noon, mid shift 10am-7pm, closing 4pm-12am
• Wellness is a priority! All employees receive two complimentary gym memberships--one for you and one to share--plus discounted personal training sessions
• All employees are eligible to participate in 401(k) options, and the Employee Assistance Program -- FREE therapy, financial advising, legal advice, and more.
• 30+ hours/week: Paid Time Off, Medical / Dental / Vision benefits, and Paid Parental Leave

WHAT WE'RE LOOKING FOR:

• Strong communication skills and a professional approach
• Comfortable multi-tasking and working independently
• 1+ year of customer service, membership sales preferred
• Interest in health, wellness, and fitness
• Ability to pass a background check
• Bilingual skills or CPR certification are a plus

WHAT DOES SUCCESS LOOK LIKE?

• Guests and members feel welcomed with a smile and eye contact
• Memberships, upgrades, and personal training sales are achieved through confident conversations and tours
• Taking ownership to keep every area of the club clean (including bathrooms, front desk area, etc.), organized, and inviting
• Member needs are addressed quickly with helpful solutions
• Feedback is shared with leadership and used to improve the member experience

We are proud to be a 'Great Place to Work' certified company!

8021 North 35th Avenue, Phoenix 35th and Northern, Arizona 85051