Member Experience Specialist

Vasa Fitness co; Northern (KY); Hybrid; USD 24,000 - 75,000; Full time

Benefits offered by this job

Two complimentary gym memberships

401(k) options

Employee Assistance Program

Paid Time Off

Medical / Dental / Vision benefits

Paid Parental Leave

Career growth opportunities

Job summary

VASA Fitness is seeking a Member Experience Specialist to greet members, build personal connections, keep the club clean, and guide guests on memberships, upgrades, and personal training options.

Based at our West Valley location, you will help members feel valued and motivated, conduct tours, and contribute to a welcoming, energetic atmosphere that supports retention and healthy living. This role includes commission eligibility and opportunities for growth within the team.

Qualifications

• 1+ year of customer service experience.
• Experience in memberships sales is preferred.
• Bilingual skills or CPR certification are a plus.

Responsibilities

• Greet members warmly at the front desk and set a welcoming tone.
• Guide members on memberships, upgrades, and personal training options.
• Keep the club clean and organized and conduct tours as needed.
• Help members feel valued, motivated, and excited to return.

Skills

Customer service

Membership sales

Bilingual skills

CPR certification

Job description

$11.40 per Hour + Commission Eligibility!

Location

West Valley 3500 South UT

At VASA Fitness, we're more than a gym--we're a community built on unity, passion, love, integrity, fun, and trust. We create UPLIFTing experiences for everyone through inclusive, accessible, and on-trend fitness. VASA is a place where lives are changed through authentic connections, growth, and support--for both members and team members.

HOW WILL YOU CHANGE LIVES?

As the first friendly face at the front desk, the Member Experience Specialist sets the tone for every visit. By greeting members warmly, creating personal connections, and keeping the club clean and organized, you make VASA feel like home. You'll also guide members on their fitness journey by sharing information about memberships, upgrades, and personal training options. Every interaction you have helps members feel valued, motivated, and excited to come back--changing lives one visit at a time.

Our people believe in our mission, are hard-working, have high standards, and give energy to others.

• COMPENSATION : Base rate of $11.40 per hour + commission with no cap!
• EARNING POTENTIAL:Top performers can earnover $32,000+ annually through wages and uncapped commission
• Wellness is a priority! All employees receive two complimentary gym memberships--one for you and one to share--plus discounted personal training sessions
• All employees are eligible to participate in 401(k) options, and the Employee Assistance Program -- FREE therapy, financial advising, legal advice, and more.
• 30+ hours/week: Paid Time Off, Medical / Dental / Vision benefits, and Paid Parental Leave
• CAREER GROWTH: Clear advancement opportunities into leadership and management positions with earning potential of $75.000+ annually

WHAT WE'RE LOOKING FOR:

• Strong communication skills and a professional approach
• Comfortable multi-tasking and working independently
• 1+ year of customer service, membership sales preferred
• Interest in health, wellness, and fitness
• Ability to pass a background check
• Bilingual skills or CPR certification are a plus

WHAT DOES SUCCESS LOOK LIKE?

• Guests and members feel welcomed with a smile and eye contact
• Memberships, upgrades, and personal training sales are achieved through confident conversations and tours
• Taking ownership to keep every area of the club clean (including bathrooms, front desk area, etc.), organized, and inviting
• Member needs are addressed quickly with helpful solutions
• Feedback is shared with leadership and used to improve the member experience

Job Description

We are proud to be a 'Great Place to Work' certified company!