Member Experience Specialist

Sharonview; Northern (KY); Hybrid; USD 46,000 - 49,000; Full time

Benefits offered by this job

Hybrid schedule

Benefits and growth opportunities

Competitive pay

Job summary

Sharonview Federal Credit Union is hiring a Member Experience Specialist to be the voice of the organization, delivering outstanding service and building trust with members. You’ll handle calls, assist with transactions, and guide customers through account features to meet their financial goals.

The role offers a flexible hybrid schedule with opportunities for growth, training, and advancement within a people-first, mission-driven environment.

Qualifications

• Minimum of 1 year of customer service experience.
• Call center experience preferred.
• Fluency in English/Spanish is a plus.
• Friendly and clear verbal and written communication.
• Solid tech skills (Microsoft Word, Outlook, and learning new systems).
• A proactive, solution-focused mindset with a passion for helping others.

Responsibilities

• Provide exceptional and effective service to members.
• Answer inbound calls, support members with financial transactions, and turn questions into helpful solutions.
• Take ownership of issues—resolving concerns on the spot when possible.
• Guide members through account features and help them understand their options.
• Cross-offer and educate members on products and services tailored to their financial goals.

Skills

Customer service

Call center

Bilingual (English/Spanish)

Communication

Tech savviness

Tools

Microsoft Word

Outlook

Job description

Job Details:
Job Location: Corporate Office - Indian Land, SC 29707
Position Type: Full Time
Salary Range: $21.90 - $23.71
Travel Percentage: None
Job Category: Banking

About Us

At Sharonview Federal Credit Union, we’re more than a financial institution; we’re a community! We’re a member-first credit union with a big heart. Our mission is clear: Provide members with the financial tools they need to succeed at every stage of life. How do we do this? By building genuine relationships based on trust, reliability, and excellent service. We’re more than just a credit union; we’re a lifelong financial partner. Our members rely on us for trusted guidance, dependable solutions, and real human connections. Whether someone is buying their first car, saving for a home, or planning for retirement, we’re here to help make it happen.

We’re seeking a motivated and energetic Member Experience Specialist who is passionate about delivering exceptional member service and making a real impact in the financial lives of our members. In this role, you’ll be the voice of our organization and establish trust with every interaction.

We believe banking should be personal, friendly, and even a little fun. This is more than a job; it’s an opportunity to be part of a purpose-driven team that values integrity, collaboration, and continuous improvement.

What You’ll Be Doing

• Provide exceptional and effective service to members.
• Answer inbound calls, support members with financial transactions, and turn questions into helpful solutions.
• Take ownership of issues—resolving concerns on the spot when possible. Be empowered to make things right.
• Guide members through account features and help them understand their options.
• Cross-offer and educate members on products and services tailored to their financial goals.

QualificationsWhat We’re Looking For:

• Minimum of 1 year of customer service experience required.
• Call center experience preferred.
• Fluency in English/Spanish is a plus.
• Friendly and clear verbal and written communication.
• Solid tech skills (comfortable with Microsoft Word, Outlook, and learning new systems).
• A calm, helpful attitude even when things get busy.
• A proactive, solution-focused mindset with a passion for helping others.
• The ability to stay organized, multitask, and stay cool under pressure.
• Experience in financial services, banking, or credit unions is a plus.
• Great communication—listening, explaining, and being awesome with people.

Why You'll Love It Here:

• Flexible hybrid schedule – a mix of remote and in-office work.
• Supportive team – we’ve got your back (and snacks!)
• Opportunities to grow – we invest in your development. Training, mentorship, and advancement opportunities.
• Mission-driven work – help real people reach real goals.
• Feel-good work – every day you help real people reach real goals.
• Great perks – because we value YOU too! Competitive pay, benefits, and a fun work culture.