Member Experience Specialist

HealthFitness; Bentonville (AR); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

HSAs

401(k) with employer matching

Tuition reimbursement

Paid holidays and PTO

Job summary

HealthFitness, managing Walmart Family Whole Health & Fitness in Bentonville, AR, is seeking a high-energy Member Experience Specialist. You will connect with members, drive new memberships, and deliver outstanding service to create welcoming experiences.

This full-time role emphasizes relationship-building, meeting sales goals, and promoting on-site events, with a focus on contributing to a positive health community through proactive engagement.

Qualifications

• High School Diploma or GED required.
• 1–2 years sales experience in a customer-facing role.
• CPR/AED/First Aid certification preferred.
• Strong communication and interpersonal skills to engage members.

Responsibilities

• Provide exceptional customer service to prospective and current members via face‑to‑face, phone, text, and email.
• Build lasting relationships with members and drive membership enrollment.
• Meet sales goals and generate leads through referrals and outreach.
• Promote facility events and act as an ambassador to local businesses and community partners.

Skills

Sales experience

Interpersonal skills

Customer service

Communication

Education

High School Diploma/GED

Associate’s degree (preferred)

Job description

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.About the roleWalmart Family Whole Health & Fitness, managed by HealthFitness, is looking for a high‑energy, full‑time (40 hrs/week) Member Experience Specialist to join our Bentonville, AR team. In this people‑focused role, you’ll build meaningful connections, drive new memberships, and help members stay engaged through outstanding service and relationship‑building. If you’re self‑motivated, organized, and love creating welcoming experiences, this is your chance to make a real impact.Schedule: 40 hours per week, Tuesday-Saturday: 10am-7pmKey point of contact for the community and members at the client's Health and Wellness Center. Responsible for providing assistance and service to clients by answering requests, process, and provide information on membership accounts and services offered.Key Accountabilities:Provide exceptional customer service to prospective and existing members via face-to-face service, phone, text, and email communication. Building lasting relationships with prospective and current members.Meeting sales goals and generating leads through prospect, networking, and member referrals.Promoting and attending facility social events.Serving as facility ambassador to local businesses, corporations and community members.May provide leadership presence on the floor to assist with issues that may arise and provide coverage when manager isn’t available.Conduct tours of the facility and assist members with account changes and requests.Other duties as needed/assignedMinimum RequirementsHigh School Diploma/GED.Adult/Child CPR/AED/First Aid certification.1-2 years previous sales experience.Exceptional interpersonal skills.Highly motivated and communicates effectively.Passionate about helping others improve the quality of their lives.Able and willing to listen to feedback and apply it moving forward.Able to walk at least 20,000 steps per 8 hour shift and stand for 8 hours.Preferred:Associates degree or relevant work experience.Applicants must meet hiring requirements including but not limited to pre-employment drug test. The compensation range for this role is $17.00 - $18.00 per hour. The final wage offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive wage within the market.Brand: HealthFitnessCome join HealthFitness! Join a team that will not only utilize your current skills but will enhance them as well. We offer a comprehensive benefit package that includes Medical/Dental/Vision plans including HSA, PPO and FSA options, retirement/401(k) with employer matching program, fitness and wellness programs incentivized with medical plan discounts, certification reimbursement program, tuition reimbursement, paid new parent leave, paid Holidays and PTO (starting at 3 weeks for full-time associates), volunteer paid time off and much more.HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status.