Member Experience Shopper & Fulfillment Specialist

Sam's Club; York (York County); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee discounts

Job summary

Sam's Club in York, PA is seeking a Customer Service/Membership Associate to help members understand benefits, process memberships and upgrades, and assist with purchases during events. You will manage orders, verify accuracy, and ensure items are ready for pickup while upholding safety standards.

You will promote products, support team goals, and contribute to a positive shopping experience. Competitive benefits include health coverage, retirement plans, and PTO.

Qualifications

• Experience in customer service environments is preferred.
• Ability to assist members with memberships and purchases.
• Comfort with fulfilling orders and collaborating with coworkers.

Responsibilities

• Assist members by providing information on membership benefits and services.
• Process membership upgrades and related accounts.
• Support sales events and work to meet membership goals.
• Handle member orders, ensure accuracy, and secure items for pickup.
• Maintain safety standards and follow all procedures and guidelines.
• Provide excellent member service and resolve issues as they arise.

Skills

Customer service

Safety awareness

Teamwork

Communication

Tools

POS systems

Job description

Sam's Club in York, PA is seeking a Customer Service/Membership Associate to help members understand benefits, process memberships and upgrades, and assist with purchases during events. You will manage orders, verify accuracy, and ensure items are ready for pickup while upholding safety standards.

You will promote products, support team goals, and contribute to a positive shopping experience. Competitive benefits include health coverage, retirement plans, and PTO.