Member Experience Sales Associate - Shoreline

Orangetheory Fitness | Afterburn Coaching; Shoreline (WA); Hybrid; USD 23,866 - 33,992; Part time

Benefits offered by this job

Opportunities for advancement

Workout for free

Casual/Fitness Dress-code

Flexible schedule

401K Plan

Dental and vision insurance

Supplemental insurance and PTO benefits

Job summary

A leading fitness organization is seeking passionate individuals to join as part-time or full-time staff. This role focuses on delivering outstanding member service and ensuring a welcoming environment. With opportunities for growth, you will assist new members in their fitness journeys. Candidates should possess strong interpersonal skills and have a customer-oriented mindset. Pay starts at $21/hour, with flexible scheduling and perks including free workouts and benefits.

Qualifications

• 1+ years of related experience in a similar role.
• Eager to learn and improve skills.
• Ability to handle customer inquiries effectively.

Responsibilities

• Ensure maximum member experience satisfaction.
• Achieve outstanding member service delivery.
• Promote enthusiasm for fitness and assist new members.

Skills

Positive and passionate

Exceptional interpersonal skills

Customer service focus

Job description

Overview

At Orangetheory Fitness, our heartbeat is to deliver proven fitness results for a healthier world. We’re passionate about the ability for all people, regardless of age, shape, size, or ability to be successful and achieve life-changing results.

Responsibilities

• Demonstrate dedication to ensuring maximum member experience satisfaction.
• Consistently strive for and achieve outstanding member service while meeting and exceeding key performance standards.
• Promote enthusiasm for fitness and the OTF brand by assisting new members to embark on their journey.
• Cultivate genuine, experience-focused connections with members and guests.
• Answer questions, resolve concerns, and engage in ongoing outreach regarding membership status.
• Ensure a friendly, helpful, and inclusive experience for all members and guests.
• Deliver an exceptional sales and service experience to inspire fitness goal pursuit within the community.
• Commit to maintaining a safe and clean studio environment.

Qualifications

• Positive, genuine, and passionate – self-motivated and eager to learn.
• Exceptional interpersonal skills and a customer service focus with a willingness to deliver above and beyond service levels.
• 1+ years of related experience in a similar role.

Pay

$21.00/Hour

Job Type

Variable Hour Employee – Part-time & Full-time hours available

Hours per week

20-40, 25 or more preferred

Benefits & Perks

• Opportunities for advancement – long-term career opportunities.
• WORKOUT FOR FREE!
• Casual/Fitness Dress-code
• Flexible schedule
• 401K Plan
• Dental and vision insurance plans
• Other benefits: supplemental insurance, hospital, indemnity, critical illness.
• Potential for PTO benefits and medical insurance after initial measurement period.

Diversity Commitment Statement

The presence and influence of Diversity & Inclusion within Orangetheory Fitness Afterburn is not just a vital and ethical standard to maintain but a powerful confluence and mandatory action. We strive to create an atmosphere free of prejudice and discrimination where all voices can be heard and where diversity can be recognized as an asset rather than an obstacle. Our mission is to coach and train our team to be inclusive and accepting of our differences. We believe that in order to affect the change that we want to see in the world, it begins with how we, Orangetheory Fitness Afterburn, are committed to creating workplace equity and diversity while cultivating, fostering, and protecting a culture of inclusion and acceptance.

EEO & Equal Employment Opportunity Statement

• Afterburn provides equal employment opportunities to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.
• Afterburn participates in the federal government's E-Verify Program (E-Verify Participation).
• Right to Work.
• EEO is the Law (EEO is the Law supplement).
• Afterburn is an Employment-at-Will Employer.
• Potential for PTO benefits and medical insurance after initial measurement period.