Member Experience Sales Associate - Riverstone

Orangetheory Fitness | Afterburn Coaching; Sugar Land (TX); On-site; USD 15,911 - 22,661; Part time

Benefits offered by this job

Opportunities for advancement

Free workouts

Flexible schedule

401K Plan

Dental and vision insurance

Job summary

A dynamic fitness company in Sugar Land, Texas, seeks a Member Experience Sales Associate to join their team. The ideal candidate will ensure maximum member satisfaction by promoting a passion for fitness and welcoming new members. This role emphasizes exceptional interpersonal skills and requires at least one year of experience in a customer service role. Enjoy perks such as free workouts and potential career advancement in a supportive environment committed to inclusivity.

Qualifications

• 1+ years of related experience in a similar role.
• Passionate about delivering exceptional member experience.
• Exceptional interpersonal skills with customer service focus.

Responsibilities

• Ensure maximum member experience satisfaction.
• Promote enthusiasm for fitness and assist new members.
• Cultivate genuine connections with members and guests.

Skills

Interpersonal skills

Customer service focus

Self-motivated

Job description

Member Experience Sales Associate - Riverstone

We’re seeking a highly motivated, results-driven team member to join the Orangetheory Fitness Afterburn Coaching Team. The ideal candidate is passionate about delivering exceptional member experience, excels in community engagement, and thrives in a dynamic, game-changing fitness environment.

Responsibilities

• Demonstrate dedication to ensuring maximum member experience satisfaction.
• Consistently strive for and achieve outstanding member service while meeting key performance standards.
• Promote enthusiasm for fitness and the OTF brand by assisting new members to embark on their fitness journey.
• Cultivate genuine, experience-focused connections with members and guests through answering questions, resolving concerns, and ongoing outreach regarding membership status.
• Ensure a friendly, helpful, and inclusive experience for all members and guests.
• Deliver an exceptional and versatile sales and service experience that inspires members to pursue fitness goals within our community.
• Maintain a safe and clean studio environment for members and guests.

Qualifications

• Positive, genuine, and passionate – self‑motivated, eager to learn, and sincerely cares about the well‑being of others.
• Exceptional interpersonal skills with a customer service focus and a willingness to deliver above and beyond levels of service.
• 1+ years of related experience in a similar role.

Pay: $14.00/Hour

Hours per week: 20-40, 25 or more preferred

Benefits & Perks

• Opportunities for advancement – long‑term career opportunities within the OTF team.
• WORKOUT FOR FREE!
• Casual/Fitness Dress‑code
• Flexible schedule
• 401K Plan
• Dental and vision insurance plans
• Other benefits include supplemental insurance plans such as hospital, indemnity, and critical illness.
• Potential for PTO benefits and medical insurance after the initial measurement period.

Diversity Commitment Statement: The presence and influence of Diversity & Inclusion within Orangetheory Fitness Afterburn is not just a vital and ethical standard to maintain but a powerful confluence and mandatory action. We strive to create an atmosphere free of prejudice and discrimination where all voices can be heard and where diversity can be recognized as an asset rather than an obstacle. Our mission is to coach and train our team to be inclusive and accepting of our differences. We believe that to affect the change we want to see in the world, it begins with how we, Orangetheory Fitness Afterburn, are committed to creating workplace equity and diversity while cultivating, fostering, and protecting a culture of inclusion and acceptance.

Afterburn participates in the federal government’s E‑Verify Program and provides equal employment opportunities to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated. Afterburn is an Employment‑at‑Will Employer.