Member Experience Product Manager

base-power; Austin (TX); Sur place; USD 110 000 - 170 000; Plein temps

Résumé du poste

Base is seeking a Product/Customer Experience leader to own the post-sale member journey from onboarding through years of membership. You’ll shape every product touch in the app and dashboard, orchestrate post-sale communications, and manage a self-serve Help Center to reduce inbound support.

You’ll work across Engineering, Design, and Operations in a fast-paced startup environment, translating complex energy concepts into simple, actionable experiences for homeowners.

Qualifications

• 3–7+ years in product management or related field at a fast-paced consumer company.
• Experience owning end-to-end customer experience—you’ve seen breakdowns firsthand, not just measured them in dashboards.
• Data-driven mindset with defined success metrics and how to measure what’s working.

Responsabilités

• Understand member bottlenecks and satisfaction end-to-end to catch problems early and at scale.
• Own all in-product experiences—tooltips, notifications, explanations, and educational prompts.
• Map the full post-sale member journey and identify product interventions to reduce friction and build confidence.
• Build and maintain a self-serve knowledge base that answers member questions and reduces inbound contacts.
• Design lifecycle communications across email, SMS, and push notifications for onboarding and ongoing engagement.
• Translate energy concepts into clear product experiences homeowners can understand.
• Build, test, and optimize lifecycle sequences in CRM and automation platforms using data.
• Collaborate with Engineering, Member Experience, Design, and Ops to reflect real behavior and technical reality.

Connaissances

Product management

Customer experience

Data-driven mindset

Lifecycle marketing

Cross-functional collaboration

Onboarding & adoption

CRM & automation

Communication

Outils

CRM tools

Analytics tools

Description du poste

Base is seeking a Product/Customer Experience leader to own the post-sale member journey from onboarding through years of membership. You’ll shape every product touch in the app and dashboard, orchestrate post-sale communications, and manage a self-serve Help Center to reduce inbound support.

You’ll work across Engineering, Design, and Operations in a fast-paced startup environment, translating complex energy concepts into simple, actionable experiences for homeowners.