Member Experience Officer

Oklahoma's Credit Union; Oklahoma; On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental insurance

Vision insurance

Life insurance

Tuition reimbursement

401(k) with match

Volunteer opportunities

Gym membership

Training opportunities

Job summary

Oklahoma's Credit Union is seeking a member-focused associate to support loan processing, account openings, and daily banking services across our Oklahoma footprint. You will assist members with products, explain options, and help build financial stability with accuracy and care.

Join a community-driven team with a comprehensive benefits package and opportunities for training and growth in a full-time role. Monday–Friday hours and a collaborative workplace are emphasized.

Qualifications

• Experience helping members with financial products and services.
• Strong interpersonal and communication skills for a diverse member base.
• Ability to maintain confidentiality and accuracy in banking tasks.

Responsibilities

• Provide outstanding member service and contribute to overall team effort.
• Fully understand and assist members in using credit union products and services.
• Process and service all types of loans and related products, open new accounts.
• Interview members to collect necessary data for loan applications via various channels.
• Analyze applications for financial status and make appropriate recommendations.
• Maintain and balance cash and transaction records; ensure confidentiality.

Skills

Customer service

Communication

Education

Customer service experience

Job description

Job Description

Oklahoma's Credit Union has been happy to help Oklahomans for over 60 years. From the beginning, OKCU has sought to keep people economically independent by helping them learn to save and borrow responsibly. We have over 600 million dollars in assets and employ over 145 people. OKCU offers branch access at over 91 locations across Oklahoma and over 5,000 locations nationwide. We serve over 47,000 people who enjoy benefits such as low or no fees on services, higher rates on deposits, and low rates on home or auto loans.

At OKCU, we are happy to guide you through a comprehensive training program to find a career path that works for you. Experience a robust benefits package and have a little fun along the way.

ABOUT YOU:

You really care about helping people in your community. You are always thinking of ways to make your job or life easier. You are the kind of person who likes to be held accountable, you don't want to leave anyone hanging! You love helping people do more with their money. You enjoy a happy place to work.

Join a community that puts people first, not profits. Want to learn more about who we are and what we're about? Take a look at what's important to us and hopefully it's important to you, too.

VISIT:

• okcu.org
• facebook.com/OklahomasCU
• instagram.com/oklahomascreditunion
• linkedin.com/company/oklahomascu
• twitter.com/OklahomasCU
• youtube.com/user/MyOECU

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding member service and contribute to overall team effort.
• Fully understand and actively assist members in using credit union products and services.
• Process and service all types of secured and unsecured consumer loans and related products, open new accounts.
• Interview members to obtain all personal and financial data needed to complete loan applications in person, by phone, via Internet, or through indirect channels.
• Analyze member applications regarding financial status, credit history, debt ratios, collateral or other information; make recommendations for loan decisions.
• Counsel members on financial issues when appropriate.
• Refer credit union products and services; analyze potential lending opportunities in each situation to further assist members and increase the credit union loan portfolio.
• Disburse loans and complete documentation accurately and efficiently.
• Track applications approved, booked, denied; actively follow up on pending applications.
• Collect delinquent accounts on a daily basis, determine reasons for delinquency and develop a plan with members to bring accounts up-to-date.
• Meet individual goals and work to meet branch and credit union goals.
• Support the credit union's strong relationship banking culture through on-going customer contact, quality member service and superior product knowledge.
• Perform routine transactions, including deposits, withdrawals, transfers, payments, account maintenance, cashier's checks and money orders.
• Maintain and regularly balance cash and other negotiable instruments.
• Ensure confidentiality regarding member transactions and information.
• Ensure compliance with all credit union policies and procedures.

EDUCATION AND EXPERIENCE:

• Customer service experience

HOURS:

• Monday through Friday, 8:45 am to 5:15 pm, every other Saturday from 8:45 am to 1:15 pm

BENEFITS FOR FULL-TIME EMPLOYEES:

• Employee medical coverage 90% paid by OKCU
• Employee dental, vision and life insurance paid by OKCU
• Tuition reimbursement program

BENEFITS FOR ALL ELIGIBLE EMPLOYEES:

• 401(k) contribution of 3%, plus additional profit-sharing match of 3-7%
• Volunteer opportunities to serve the community
• Gym membership reimbursement
• Comprehensive training opportunities
• And much more!

Oklahoma's Credit Union is an EEO/AA employer.