Member Experience & Medicare Performance Specialist

St. Luke's Health System; Boise (ID); On-site; USD 70,000 - 90,000; Full time

Job summary

St. Luke’s Health System in Idaho is hiring a Member Experience & Medicare Performance Quality Specialist to improve member experiences and outcomes across Medicare Stars and Health Plan Ratings. The role leverages data, collaboration, and innovative approaches to drive performance.

You will work with cross-functional teams to transform feedback and quality data into tangible improvements, while staying ahead of regulatory trends and pursuing opportunities to engage members.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• Two years’ relevant experience

Responsibilities

• Drive Medicare Stars and member experience performance through data-driven improvements.
• Collaborate with service, provider engagement, operations, and vendors to uplift satisfaction.
• Shape member communications and incentive programs to strengthen engagement.
• Monitor action plans, analyze results, and identify opportunities to improve measures.
• Partner to stay ahead of regulatory requirements and industry trends.

Skills

Data analysis

Collaboration

Quality improvement

Project management

Education

Bachelor’s degree or equivalent

Two years’ relevant experience

Job description

St. Luke’s Health System in Idaho is hiring a Member Experience & Medicare Performance Quality Specialist to improve member experiences and outcomes across Medicare Stars and Health Plan Ratings. The role leverages data, collaboration, and innovative approaches to drive performance.

You will work with cross-functional teams to transform feedback and quality data into tangible improvements, while staying ahead of regulatory trends and pursuing opportunities to engage members.