Member Experience & Front‑End Specialist

Sam's Club; Knoxville (TN); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits: medical, vision, and dental coverage.

401(k)

Paid time off: PTO, parental leave, family care leave.

Company discounts

Company-paid education benefit

Job summary

A major retail chain in Knoxville, TN is looking for a dedicated member service associate to provide outstanding customer service and maintain checkout areas. You will process purchases and assist members with their needs, ensuring compliance with safety standards. Ideal candidates should have retail experience and the ability to operate front-end equipment. The position offers health benefits, a 401(k), paid time off, and a competitive hourly wage ranging from $17.00 to $25.00, along with additional compensation options.

Qualifications

• Retail experience, including operating front‑end equipment such as a cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provide customer service and support for all members.
• Maintain checkout, entrance, and exit areas.
• Process purchases, payments, returns, refunds, and exchanges.
• Enforce safety and security procedures.
• Train associates on processes and technology.

Skills

Customer service

Retail experience

Front-end equipment operation

Mobile retail applications

Job description

A major retail chain in Knoxville, TN is looking for a dedicated member service associate to provide outstanding customer service and maintain checkout areas. You will process purchases and assist members with their needs, ensuring compliance with safety standards. Ideal candidates should have retail experience and the ability to operate front-end equipment. The position offers health benefits, a 401(k), paid time off, and a competitive hourly wage ranging from $17.00 to $25.00, along with additional compensation options.