Member Experience Front Desk Associate

Mountainside Fitness; Mesa (AZ); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Complimentary gym membership

Deep personal training discounts

Onsite childcare

Consistent weekly schedules

Flexible pay for hourly employees

Growth opportunities

Job summary

Mountainside Fitness is seeking a Front Desk Attendant to greet members and guests, check them in, and respond to requests in a friendly, efficient manner.

You will communicate information to relevant departments, provide basic equipment orientation, and help keep the club clean and safe while adhering to dress standards and professional conduct.

Qualifications

• Experience in customer service, front desk, or related field preferred.
• Strong interpersonal skills and ability to build rapport with diverse membership.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to manage multiple tasks.
• Problem-solving and conflict resolution skills.
• Self-motivated and proactive—takes initiative and seeks additional duties.

Responsibilities

• Warmly greet and check in Members and guests, creating a welcoming first impression.
• Respond promptly and professionally to guest needs, requests, and concerns.
• Communicate relevant guest information to the appropriate departments in a timely manner.
• Provide basic equipment orientation and assistance to Members as needed.
• Uphold and enforce club safety policies to protect the well-being of all Members and guests.
• Maintain a professional, conservative appearance in accordance with club dress policy.
• Complete assigned cleaning tasks to help maintain a clean and safe environment.
• Operate standard office equipment including phones, computers, and copy machines.
• Accurately perform basic math functions related to daily operations.
• Complete tasks and assignments consistently and thoroughly, communicating any concerns to management.

Skills

Customer service

Front desk

Interpersonal skills

Communication

Organization

Problem-solving

Self-motivated

Job description

Description

Front Desk Attendant

Join the Mountainside Fitness Team

Why Mountainside Fitness?

We invest in our people. Here's what you can expect as part of the Mountainside family:

• Complimentary gym membership plus deep personal training discounts
• Onsite childcare — bring your kids to work with you
• Consistent schedules that stay the same week to week — no surprises
• Flexible pay for hourly employees — access your earnings when you need them
• Real growth opportunities — 100% of our General Managers were promoted from within

Key Responsibilities

Member & Guest Experience

• Warmly greet and check in Members and guests, creating a welcoming first impression
• Respond promptly and professionally to guest needs, requests, and concerns
• Communicate relevant guest information to the appropriate departments in a timely manner
• Provide basic equipment orientation and assistance to Members as needed

Safety & Club Standards

• Uphold and enforce club safety policies to protect the well-being of all Members and guests
• Maintain a professional, conservative appearance in accordance with club dress policy
• Complete assigned cleaning tasks to help maintain a clean and safe environment

Operations & Administration

• Operate standard office equipment including phones, computers, and copy machines
• Accurately perform basic math functions related to daily operations
• Complete tasks and assignments consistently and thoroughly, communicating any concerns to management

Qualifications

Experience & Skills

• Previous experience in customer service, front desk, or a related field preferred
• Strong interpersonal skills with the ability to build rapport with a diverse membership
• Excellent written and verbal communication skills
• Strong organizational skills and ability to manage multiple tasks
• Problem-solving and conflict resolution skills
• Self-motivated and proactive — takes initiative and seeks out additional duties

Character & Reliability

• Demonstrates responsibility, dependability, and consistency: arrives on time, attends meetings, and completes assigned tasks
• Communicates professionally with managers, co-workers, and Members

Ready to be the face of Mountainside? Apply today and start building your career with us.

Requirements

Physical Requirements

Must be at least 16 years or older.

Must be able to lift a minimum of 30 lbs.

Must be able to maneuver throughout the club and equipment.

Physical ability to complete assigned cleaning tasks.

Skills & Competencies

Provide basic equipment assistance.

Demonstrate competence in the operation of basic office equipment: phone, fax machine, computer, copy machine, etc.

Consistently complete simple mathematics functions.

Demonstrate responsibility, dependability, and consistency in: arriving on time, attending meetings, completing assigned tasks, and communicating all concerns and messages to managers.

Possess problem solving and conflict resolution skills.

Demonstrate self-motivating and self-directed behavior such as seeking out additional duties.

Ability to communicate effectively with managers, co-workers, and members.

Successful completion of Manage Staff training, drug testing, and the Mountainside Training Program.