Member Experience & Events Specialist (Part-Time)

Dominique Dawes Academy; Alpharetta (GA); On-site; USD 17,000 - 25,000; Part time

Job summary

Dominique Dawes Academy in Alpharetta, GA seeks a Member Experience Associate to greet visitors, process payments, support enrollment, and maintain records. You will manage front desk operations and assist with events and parties.

The role emphasizes delivering welcoming service, coordinating with families, coaches, and staff, and ensuring a clean lobby. CPR/First Aid certification required or obtainable after hire; part-time weekend shifts.

Qualifications

• High school diploma or equivalent required; additional education in business, hospitality, communications, recreation, or related field preferred.
• 1+ years of experience in customer service, administrative support, hospitality, or front desk responsibilities.
• Experience in youth sports, recreation, education, or children’s enrichment environments preferred.
• CPR/AED and First Aid certification required, or ability to obtain within the required timeframe after hiring.

Responsibilities

• Provide exceptional service to visitors, students, and families with a welcoming, professional front desk presence.
• Drive the new client experience and support enrollment processes and trial activities.
• Respond to family inquiries about classes, policies, enrollment, and scheduling.
• Process tuition and fee payments and resolve customer concerns with empathy.
• Follow up with families by phone or email to support engagement and service needs.
• Facilitate communication between families, coaches, and management; relay messages as needed.
• Lead tours for prospective families and assist with enrollment steps and program information.
• Maintain accurate student and family records in the registration system.

Skills

Customer service

Front desk

Communication

Organization

Multitasking

Problem solving

Education

High school diploma

Tools

Enrollment systems

CRM / data entry systems

Office productivity tools

CPR/First Aid certification

Job description

Dominique Dawes Academy in Alpharetta, GA seeks a Member Experience Associate to greet visitors, process payments, support enrollment, and maintain records. You will manage front desk operations and assist with events and parties.

The role emphasizes delivering welcoming service, coordinating with families, coaches, and staff, and ensuring a clean lobby. CPR/First Aid certification required or obtainable after hire; part-time weekend shifts.