Member Experience & Engagement Lead

Dominique Dawes Academy; Columbia (MD); On-site; USD 38,000 - 52,000; Full time

Job summary

Dominique Dawes Academy seeks a Customer-Facing Member Experience Coordinator to ensure a welcoming, organized environment for families. You will manage front desk operations, enrollment support, and hands-on engagement with parents and coaches, reflecting the academy’s mission.

You’ll handle inquiries, process payments, coordinate tours, maintain records, and assist with events. The role requires excellent communication, professionalism, and a solutions-oriented attitude in a fast-paced youth

Qualifications

• High school diploma or equivalent; associate's or bachelor's preferred.

Responsibilities

• Provide exceptional service to visitors, students, and families at the front desk.
• Manage inquiries re classes, enrollment, policies, and scheduling with accuracy.
• Handle calls, process tuition/payments, and resolve concerns with empathy.
• Follow up with families via phone or email to check satisfaction.
• Coordinate communication between parents, coaches, and management.
• Lead facility tours for prospective families and promote programs.
• Assist enrollment and maintain accurate student/family records.
• Support coaches during classes and events with basic facility needs.
• Monitor and maintain a clean, welcoming lobby and environment.
• Oversee front desk admin functions such as scheduling, data entry, and reporting.
• Demonstrate a positive, solutions-oriented attitude aligned with the academy.
• Complete additional duties and special projects as assigned.
• Perform other duties as assigned.

Skills

Exceptional verbal and written comunic

Strong interpersonal skills

High level of professionalism

Customer-focused with passion for-exc

Strong organizational and problem

Multitasking under pressure

MS Office & Google Suite

Team-player mindset

Education

High school diploma or equivalent; associate or bachelor preferred

Tools

Microsoft Office

Google Suite

Basic data systems

Job description

Dominique Dawes Academy seeks a Customer-Facing Member Experience Coordinator to ensure a welcoming, organized environment for families. You will manage front desk operations, enrollment support, and hands-on engagement with parents and coaches, reflecting the academy’s mission.

You’ll handle inquiries, process payments, coordinate tours, maintain records, and assist with events. The role requires excellent communication, professionalism, and a solutions-oriented attitude in a fast-paced youth