Member Experience Coordinator (Walden)

Northgate Country Club and Walden Golf Club; Texas; On-site; USD 42,000 - 60,000; Full time

Job summary

Northgate Country Club and Walden Golf Club seeks a Member Experience Coordinator to design and run youth, family, and member programs at Walden Golf Club. The role coordinates seasonal camps, events and recreational activities to enhance member community and experiences.

You will supervise staff, manage event logistics, and collaborate across departments to ensure safety, quality, and alignment with club standards while fostering engagement among members of all ages.

Qualifications

• Bachelor’s degree in education, event management, or recreation preferred.
• Two years related work experience in event programming, recreation, hospitality, youth programming, or member engagement.
• CPR and First Aid certification.
• Experience in educational program development and implementation.
• Knowledge of age-appropriate activities and enjoyment of working with all age groups.
• Proficient in Outlook, MS Word, Excel and PowerPoint.
• Ability to build relationships with members, guests, clients and employees.

Responsibilities

• Assist in developing and administering youth, family and member programs and events.
• Supervise a team of youth activity counselors and camp counselors; provide training and support.
• Assist in managing events from setup to execution, including staffing and materials.
• Build relationships with families and members; promote activities and respond to inquiries.
• Ensure activities are conducted safely, and equipment and facilities are well maintained.
• Support marketing communications for events and updates across channels.
• Assist in budgeting, purchase orders and inventory for program supplies.
• Maintain registrations, attendance records and feedback; help compile reports.

Skills

Excellent communication

Strong organizational skills

Team player

Interpersonal skills

Ability to work with diverse audiences

MS Word, Excel, PowerPoint, and MS-Out

Education

Bachelor’s degree in education, event management, or recreation

Two years related work experience in event programming, recreation, hospitality, youth programming, or member engagement

CPR and First Aid certification

Job description

Position Overview:

The Member Experience Coordinator is responsible for planning, coordinating, and executing engaging youth, family, and member programming that enhances the overall Walden Golf Club experience. This role develops a diverse calendar of events, seasonal camps, and recreational activities designed to foster member engagement, build community, and create memorable experiences for members of all ages.

Working closely with multiple departments, the Member Experience Coordinator oversees the day-to-day operations of youth programming, supervises programming staff, manages event logistics, and ensures all activities are safe, organized, and aligned with the Club's standards of excellence.

Key Responsibilities:

• Program Planning & Coordination:Assist in developing and administering a diverse range of youth and family-focused programs, including recreational activities, seasonal camps, and family-friendly events. Ensure that all programs are aligned with member interests and Club standards.
• Staff Supervision & Development:Supervise a team of youth activity counselors and camp counselors. Provide training, guidance, and support to ensure staff are well-prepared to lead programs, promote safety, and deliver high-quality experiences.
• Event Execution & Support:Assist in the day-to-day management of events, from set-up to execution, ensuring all logistics are in place (staffing, materials, equipment). Act as the on-site point of contact during events to ensure smooth operations.
• Member & Family Engagement:Build strong relationships with families and members by promoting activities, gathering feedback, and responding to inquiries. Create a welcoming atmosphere that encourages participation and fosters community.
• Safety Oversight:Ensure that all activities are conducted in a safe and secure manner, complying with Club safety protocols and industry best practices. Maintain equipment and facilities to ensure they are safe and suitable for programming.
• Marketing & Communications:Support the promotion of youth, family, and member events by developing engaging event content, maintaining event calendars and registration information, and collaborating with the Marketing team on newsletters, emails, digital signage, social media, and website updates. Ensure all communications are accurate, timely, and aligned with the Club's brand standards.
• Budget Assistance & Resource Management:Assist in managing program budgets by tracking expenses, making cost-effective decisions, and ensuring programs stay within allocated resources. Help with the preparation of purchase orders and inventory management for program supplies.
• Administrative Support:Maintain accurate records of program registrations, attendance, and feedback. Assist in compiling reports and analyzing the effectiveness of programming.
• Cross-Department Collaboration:Work with other departments (e.g., food and beverage, golf, tennis, facilities, marketing) to ensure all aspects of family programming are integrated into the overall Club experience.

EDUCATION/EXPERIENCE/SKILLS:

• Bachelor’s degree in education, event management, or recreation preferred.
• Minimum of two years related work experience in event programming, recreation, hospitality, youth programming, or member engagement.
• Must possess CPR and First Aid certification.
• Experience in educational program development and implementation.
• Must have knowledge of age-appropriate activities and enjoy working with all age groups.
• Proficient in Outlook, internet applications, knowledge of MS Word, Excel, and PowerPoint applications.
• Ability to establish and maintain effective relationships with members, guests, clients, and employees.
• Knowledge of and ability to perform required role in emergency situations.
• Strong organizational skills required.
• Must work in a safe, prudent, and organized manner.
• Must possess excellent communication skills including strong verbal, written, and positive interpersonal skills.
• Ability to interact effectively with members, guests, and staff of diverse backgrounds, cultures, and education levels.
• Demonstrated results-oriented and capable of working with minimal direction.
• Excellent team player with ability to work hands-on in a fast-paced environment.

PHYSICAL AND MENTAL DEMANDS:

• Requires the ability to safely lift items up to 30 pounds.
• Continuous walking and standing.
• Frequent lifting, bending, stooping, pulling, and repetitive actions.
• Be physically able to reach, bend, and stoop.
• Be able to work in a standing position for long periods of time.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must maintain composure and objectivity under pressure.
• Must be effective in listening to, understanding, and clarifying the concerns and issues raised by members, guests, and team members.
• Ability to project voice and get attention of and cooperation from youngsters.

TYPICAL WORKING CONDITIONS:

Work is performed in an indoor/outdoor setting, busy and noisy environment. Some varied weather conditions are expected with exposure to heat/humidity, or cool/cold weather. Varying schedule to include evenings, holidays, and extended hours as business dictates.