Member Experience Coordinator

RiseMe; Peachtree City (GA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Disability insurance

401(k) retirement savings plan

Paid time off and leave programs

Job summary

Invited is seeking a Member Experience Coordinator to enhance member relations at the club. You will coordinate event calendars, registrations, and event setup, while supporting social media efforts to promote events and engage members.

You will report to the Member Experience Director or General Manager where applicable and help create a vibrant club community through timely communications and personalized outreach.

Qualifications

• High school diploma or equivalent required.
• Experience in hospitality or a customer-facing role preferred.
• Strong communication and interpersonal skills required.
• Proactive, organized, and detail-oriented with a professional phone demeanor.

Responsibilities

• Support the execution of member experience functions, including onboarding, programming, and retention efforts.
• Coordinate event registrations and assist with event setup and materials.
• Capture event photos and send post-event communications.
• Manage social media posts and keep event calendars accurate across channels.
• Update marketing materials and promote events via club communications channels.

Skills

Customer service

Communication

Multitasking

Organizational skills

Phone etiquette

Time management

Team collaboration

MS Office

Education

High school diploma or equivalent

Tools

Word

Outlook

Excel

Job description

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since itsinceptionin 1957, Invited hasoperatedwith the central purpose of building relationships and enriching the lives of our members, guests and more than17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools,state-of-the-artracquet facilities, fitness centers, and much more.Come bea part of this incredible and inclusive team at Invited!

Job Summary

The Member Experience Coordinator plays a vital role in enhancing the member experience at the club. This position is responsible for coordinating the event calendar, managing event registrations, and supporting the set-up and implementation of club events. Additionally, the role includes managing the club’s social media channels and supporting communication efforts to promote events and engage with members, ensuring a vibrant and connected community.

Reporting Structure

• Reports to the Member Experience Director, Member Experience Manager, and/or General Manager (if there is not a ME Manager or ME Director at the Club)

Day to Day

• Support the execution of all members’ experience functions including new member onboarding, programming, communication and retention efforts.
• Coordinate event registration, prepare materials for member check-in, and assist with event setup, including décor, name badges, and welcome signs.
• Capture photos during events, send thank-you cards to speakers, and write personalized postcards to invite members to future events.
• Conduct new member welcome calls, provide a warm welcome and manage member birthday and anniversary lists for engagement.
• Manage social media activities, including creating and responding to posts, and ensure the event calendar is accurate on all communication channels.
• Update the club marketing materials such as posters, table tents, and digital displays.
• Maintain up-to-date event and registration information in MembersFirst and promote events through various club communication channels.
• Support At Risk and Early Tenure Management calls and assist with data entry in the tracking systems (i.e. Member 360).
• Assist with processing resignations and conduct follow-up communications.
• Collaborate with department heads to create a unified annual club event calendar and serve as the club representative on member committees, enhancing community relations and member satisfaction.

Additional Duties

• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.

About You

Required

• High school diploma or equivalent.
• A minimum of 1 year of experience in the hospitality industry or a similar customer-facing role. Preferred
• Possess a service-oriented mindset with the ability to make every member and guest feel valued.
• Friendly and personable with a positive, can-do attitude, demonstrating a willingness to go above and beyond to deliver an exceptional member experience.
• Strong communication skills across various channels, including verbal, written, phone, text, and social media.
• Proven ability to work well under pressure, effectively managing multiple tasks simultaneously.
• Strong organizational skills with keen attention to detail.
• Professional and welcoming phone demeanor.
• Exceptional listing skills, with the ability to understand and respond to member and guest needs.
• Advanced in Microsoft Office applications, including Word, Outlook, and Excel.
• Positive attitude with a collaborative team spirit.
• Effective multitasker with strong time management and prioritization skills.

Physical Requirements

• Must be able to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
• Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
• Effective communication skills with sufficient visual acuity, including talking and hearing.

Primary Tools/Equipment

• Computer
• Keyboard
• Telephone
• Copier
• General office supplies

Work Schedule

• Attendance requirements for this position as outlined on the weekly schedule.
• Additional hours are required to meet deadlines of the position, including weekends and/or holidays.

What We Offer

We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked. While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)

Want to learn more? Visit www.invitedbenefits.com for full details.

Have more questions? Check out our Invited Jobs website for more details aboutClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook

Invited is an Equal Employment Opportunity Employer

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements.Additionalduties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.