Member Experience Associate - Sales

AAA Mountain West Group; Las Vegas (NV); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

401k Matching

Medical, Dental, Vision

Paid Holidays

Paid Time Off

Collaborative Environment

Free AAA Classic Membership

AAA Product Discounts

Tuition Reimbursement Program

Job summary

AAA Mountain West Group is seeking a Member Experience Associate to deliver outstanding service and value to our Members across multiple Southwest Las Vegas branches. You will combine genuine care with sales targets, learning AAA products and applying consultative techniques to close opportunities.

This on-site, full-time role requires flexibility to work Saturdays, travel between branches as needed, and a strong customer-service mindset in a fast-paced environment.

Qualifications

• Customer Service: professional and friendly attitude, problem-solving resolution, adaptability across branches.
• Sales: strong sales skills, ability to meet or exceed goals, consultative selling to uncover needs and close sales.
• Product knowledge: deep knowledge of AAA products and services, ability to present solutions.
• Cross-functional: integrate service and sales across branches as needed.
• Technical: proficient with computer systems, learn new processes quickly.
• Operational Excellence: ensure SOP compliance and efficient end-to-end flows.

Responsibilities

• Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance.
• Performs fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals. Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities.

Skills

Customer Service Excellence

Sales Skills

Product Knowledge

Cross-functional Collaboration

Tech Savvy

Operational Excellence

Job description

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

Additional Details: Competitive hourly base + commissions

.

SUMMARY

The Member Experience Associate (MEA) is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, MEAs are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. MEAs must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned.

*This is an on-site role, working full time at our Southwest Las Vegas Branch, including Saturdays.*

ESSENTIAL FUNCTIONS

• Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to:

• Performs fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals. Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities.

KNOWLEDGE AND SKILLS

• Customer Service: Professional and friendly attitude, problem-solving resolution, ability to quickly adapt to different branch teams and Member bases; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.

• Sales: Demonstrates strong sales skills with a proven ability to meet or exceed goals in prior roles. Active listener, adaptable thinker, and strong communicator who can uncover needs, present solutions, and close sales while maintaining consistency across locations.

• Uses strong product knowledge and sales skills to identify customer-specific needs, generate new sales, and retain existing business.

• Strives to become cross-functional across all seven fundamental skills and growth skills, building the ability to flex between service and sales responsibilities as branch needs require.

• Technical: Proficient with multiple computer systems and applications; ability to quickly adapt to varying system configurations or processes across branches. Strong knowledge of all AAA products, services, operations while demonstrating fiduciary accountability.

• Operational Excellence: Ensures process implementation and compliance with standard operating procedures in all assigned branches, ensures efficiencies on end to end flow to meet objectives; engage in daily activities to meet the larger purpose and goals.

EDUCATION & EXPERIENCE / LICENSES & CERTIFICATION

• Minimum Qualifications

• Preferred Qualifications

WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS

• Works in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required.

• Must be flexible with work shifts and able to travel between locations regularly, including Saturdays.

• Must be available to work in different branch locations, and work on Saturdays.

• This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds).

• Approximately 98% of time is spent using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extended periods of time may be required.

• Approximately 50-80 percent of time spent on the job involves a personal computer.

• Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time. Must be available to work in different branch locations, and work on Saturday’s. May travel by car, plane or other form of transportation to attend business meetings.