Member Experience Associate

3M HEALTHCARE; Capitola (CA); On-site; USD 31,684 - 35,817; Full time

Benefits offered by this job

401k Matching

Medical, Dental, Vision

Paid Holidays

Paid Time Off

Free AAA Classic Membership

AAA Product Discounts

Tuition Reimbursement Program

Incentives/Commissions

Collaborative Environment

Volunteer time off

Job summary

AAA Walnut Creek is hiring a Member Experience Associate to deliver outstanding service and value to Members across branches. You’ll provide genuine care, meet sales targets, and rotate between locations. The role is full-time, onsite, with Saturday shifts.

Strong customer service and sales skills are essential, along with adaptability, active listening, and familiarity with multiple systems. The position includes travel between branches as needed.

Qualifications

• Customer service mindset with problem solving and adaptability.
• Proven ability to meet sales goals and communicate solutions.
• Familiarity with multiple computer systems and products.
• Adherence to procedures and branch operating standards.

Responsibilities

• Handle member interactions, services, and product sales to meet targets.
• Demonstrate product knowledge, uncover needs, present solutions, close sales.
• Promote AAA products to achieve individual and branch goals.
• Anticipate member needs and adapt solutions to each branch environment.
• Balance service and sales responsibilities as branch needs require.

Skills

Customer service

Sales

Technical systems

Operational excellence

Education

High School Diploma or GED

Job description

Why Work For Us?

• Great Pay – opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position.
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period.
• Benefits – Medical, Dental, Vision, wellness program and more.
• Paid Holidays.
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.
• Free AAA Classic Membership.
• AAA Product Discounts.
• Tuition Reimbursement Program.
• Additional Details: Competitive hourly base + commissions.

SUMMARY

The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, MEAs are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. This position rotates between branches depending on business needs. Member Experience Associates must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned. This is a full‑time, onsite position @ AAA Walnut Creek that includes Saturday work. You will work 5 days a week.

ESSENTIAL FUNCTIONS

• Perform fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals.
• Demonstrate knowledge of AAA products and services, and apply consultative sales techniques to uncover needs, present solutions, and close opportunities.
• Promote AAA products and services to Members to achieve individual and branch goals, emphasizing Membership value regardless of location.
• Understand and anticipate Member needs, recommend relevant solutions, and adapt solutions flexibly to each branch environment.
• Support all seven fundamental skills and growth skills, moving between service and sales responsibilities as branch needs require.

KNOWLEDGE AND SKILLS

• Customer Service: Professional and friendly attitude; problem‑solving and resolution; ability to adapt quickly to different branch teams and Member bases.
• Sales: Demonstrates strong sales skills with a proven ability to meet or exceed goals in prior roles; active listener, adaptable thinker, and strong communicator who can uncover needs, present solutions, and close sales while maintaining consistency across locations.
• Technical: Proficient with multiple computer systems and applications; ability to quickly adapt to varying system configurations or processes across branches; strong knowledge of all AAA products, services, operations while demonstrating fiduciary accountability.
• Operational Excellence: Ensures process implementation and compliance with standard operating procedures in all assigned branches; ensures efficiencies on end‑to‑end flow to meet objectives; engages in daily activities to meet the larger purpose and goals.

EDUCATION & EXPERIENCE / LICENSES & CERTIFICATION

• High School Diploma or GED.
• 2–4 years of work experience, with at least 1 year in a sales role.
• Backgrounds in insurance, retail, hospitality, service industries, or call centers highly valued.
• Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
• Current & valid Driver’s License required; bonding/fingerprinting and P&C licensing may be required depending on branch needs.

PREFERRED QUALIFICATIONS

• Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.
• Customer Service experience.

WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS

• Works in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required.
• Must be flexible with work shifts and able to travel between locations regularly, including Saturdays.
• Must be available to work in different branch locations, and work on Saturdays.
• Physical requirements include standing, sitting, bending and lifting (up to 15 pounds).
• Approximately 98% of time is spent using a video display terminal.
• Approximately 50–80 percent of time spent on the job involves a personal computer.

#LI-MV1-Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions. We expect most employees to earn between $270 – $3,500 in incentives annually, contingent on performance.