Member Experience Associate

AAA Mountain West Group; Las Vegas (NV); On-site; USD 22,041 - 34,440; Full time

Benefits offered by this job

Great pay + incentive plans

401k Matching – $1 for $1 up to 6%

Medical, Dental, Vision benefits

Paid Holidays

Paid Time Off with volunteer hours

Collaborative environment

Free AAA Classic Membership

AAA Product Discounts

Tuition Reimbursement Program

Job summary

AAA Mountain West Group is seeking a Member Experience Associate for our Summerlin Branch in Las Vegas, on-site. You will deliver outstanding service and drive product sales to Members across multiple branch locations.

The role emphasizes customer care, product knowledge, and the ability to meet individual sales goals while maintaining high service standards. This on-site position requires flexibility to travel between branches as needed.

Qualifications

• High School Diploma or GED required.
• 2–4 years of work experience, with at least 1 year in a sales role.
• Experience in insurance, retail, hospitality, service industries, or call centers is valued.
• Drive for results and meeting deliverables on time.
• Clear communication that engages audiences and conveys information.
• Teamwork and collaboration with peers and partners.
• Adaptability, willingness to travel, and flexibility to cover multiple locations.
• Current and valid driver's license; licensing may be required depending on branch needs.

Responsibilities

• Handle Member Services and product sales with knowledge of AAA products.
• Meet individual sales goals using consultative sales techniques to uncover needs and close sales.
• Promote AAA products and services to Members to achieve branch goals.
• Understand Member needs and adapt solutions to branch environments.
• Learn multiple product lines and systems to provide seamless service.

Skills

Customer Service

Sales

Product Knowledge

Communication

Adaptability

Teamwork

Technical

Operational Excellence

Education

High School Diploma/GED

Tools

CRM software

Job description

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

Additional Details: Competitive hourly base + commissions

Summary

The Member Experience Associate (MEA) is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, MEAs are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. MEAs must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned.

• This is an on-site role, working full time at our Summerlin Branch.*

Essential Functions

• Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to:
  • Member Experience
  • Member Services
  • Concierge
  • DMV/MVD
  • Auto Travel
  • Insurance Services
  • Smart Home Security
  • Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.

• Performs fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals. Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities.
  • Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location.
  • Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment.

Knowledge And Skills

• Customer Service: Professional and friendly attitude, problem-solving resolution, ability to quickly adapt to different branch teams and Member bases; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.
• Sales: Demonstrates strong sales skills with a proven ability to meet or exceed goals in prior roles. Active listener, adaptable thinker, and strong communicator who can uncover needs, present solutions, and close sales while maintaining consistency across locations.
• Uses strong product knowledge and sales skills to identify customer‑specific needs, generate new sales, and retain existing business.
• Strives to become cross‑functional across all seven fundamental skills and growth skills, building the ability to flex between service and sales responsibilities as branch needs require.
• Technical: Proficient with multiple computer systems and applications; ability to quickly adapt to varying system configurations or processes across branches. Strong knowledge of all AAA products, services, operations while demonstrating fiduciary accountability.
• Operational Excellence: Ensures process implementation and compliance with standard operating procedures in all assigned branches, ensures efficiencies on end to end flow to meet objectives; engage in daily activities to meet the larger purpose and goals.

Education & Experience / Licenses & Certification

• Minimum Qualifications
  • High School Diploma/GED
  • 2-4 years of work experience, with at least 1 year in a sales role. Sales experience is required.
  • Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued, to include work in sales, hospitality, insurance, retail, service industries or call centers.
  • Drive for Results: Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement
  • Communicate Effective: Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
  • Teamwork: Develop quality relationships with peers, leaders and internal partners.
  • Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
  • Current & valid Driver’s License required; bonding/fingerprinting and P&C licensing may be required depending on branch needs.
• Preferred Qualifications
  • Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.
  • Customer Service experience.
  • Outbound sales experience.
  • NV P&C License.

Working Environment / Minimum Physical Requirements

• Works in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required.
• Must be flexible with work shifts and able to travel between locations regularly, including Saturdays.
• Must be available to work in different branch locations, and work on Saturdays.
• This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds).
• Approximately 98% of time is spent using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extended periods of time may be required.
• Approximately 50-80 percent of time spent on the job involves a personal computer.
• Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time. Must be available to work in different branch locations, and work on Saturday’s. May travel by car, plane or other form of transportation to attend business meetings.