Member Experience Ambassador

National Fitness; Cherokee Hills (TN); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Free health club membership

Casual work environment

Discount on in club retail items

Opportunity for growth

401(K) savings plan

Job summary

National Fitness in Cherokee Hills seeks a Member Experience Ambassador to provide exceptional service and foster connections. In this role, you will help members with their fitness journeys, support new members during onboarding, and ensure a welcoming environment. The position requires a high school diploma, a passion for fitness, and strong communication skills. Benefits include a free health club membership, flexible hours, and opportunities for growth.

Qualifications

• Passionate about fitness and helping others.
• Demonstrated customer service experience and friendly demeanor.
• Willing and able to work flexible shifts, including evenings and weekends.

Responsibilities

• Foster meaningful connections with members and guests.
• Assist new members with onboarding and app usage.
• Provide excellent customer service and resolve member concerns.

Skills

Customer service experience

Excellent communication skills

Basic computer skills

Bilingual skills

Education

High School diploma or equivalent

Job description

Description

Member Experience Ambassador (MEA) serves as the heartbeat of our clubs. They are skilled in fostering meaningful connections and delivering exceptional service to our members, guests, and team. Guided by a strong dedication to both people and fitness, MEAs play a vital role in motivating and supporting individuals throughout their wellness journey. They uphold the highest standards of cleanliness, safety, and professionalism, ensuring a consistently positive and engaging environment for all who visit our clubs.

DUTIES AND RESPONSIBILITIES

• Get to know each member/prospective member/guest and share our fitness philosophy. Provide membership options and help determine the best option based on their personal fitness goals
• Support new members through our FitStart program, familiarizing them with the club and equipment
• Assist members/new members with downloading the mobile app and getting started
• Give club tours and highlight club amenities, activities, programs, and current promotions that align with the unique needs, interests, and goals of each member and potential member
• Stock/Sell/Recommend retail items that will support the member’s specific fitness goals
• Provide excellent customer service by promptly and accurately responding to member needs via incoming calls to the club or in person and completing requested changes to memberships
• Build our community through a consistent member experience that is welcoming and motivating – don’t just meet expectations – exceed them with every interaction!
• Responsible for following and adhering to our Clean Approach
• Resolve concerns/problems ensuring our members’ needs are met and company guidelines are followed
• Maintain a safe environment through the correct implementation of safety policies and procedures
• Assist in building our community of members through a consistent member experience
• Assists in other areas of the club when needed
• During the season, where applicable, monitor the pool and slide as needed and implement slide rules at all times
• Perform additional duties and responsibilities as assigned

REQUIREMENTS AND QUALIFICATIONS

• High School diploma or equivalent
• Passionate about fitness and helping others in their fitness journey
• Basic fitness and sales experience
• Excellent communication and listening skills both in-person and phone
• Demonstrated customer service experience: friendly, outgoing, and approachable disposition
• Works well under pressure and time constraints, and displays positive behavior in all member contacts
• Basic computer skills
• Attend and participate in required meetings and trainings as needed
• Willing and able to work a flexible shift: evenings, weekends, and holidays
• Bilingual skills a plus
• Current CPR or ability to pass CPR certification within 60 days of hire date
• First Aid Training, required only at clubs with pool slides

TEAM PERKS

• Free health club membership
• Casual work environment
• Discount on in club retail items and any current vendor partner offerings (NASM, etc)
• Opportunity for growth; professional development
• 401(K) savings plan

WORK ENVIRONMENT/PHYSICAL DEMANDS

While performing the duties of this job, the team member is frequently required to walk and stand up to 8 hours/day and/or sit for extended periods of time. Team members may be exposed to cleaning chemicals or airborne particles and will be required to wear designated PPE (Personal Protective Equipment) as directed. Team members are occasionally required to use hands and fingers for handle or feel; occasional reach, push and pulling with arms and hands; occasional climb, balance, stoop, kneel, crouch or crawl; and occasional reach and twist, including side-to-side movements. The team member may be required to occasionally lift, carry or move up to 25 pounds and may seldom be required to lift, carry or move 26-50 pounds.

National Fitness Center is part of In-Shape Solutions, LLC d.b.a. In-Shape Family Fitness.