Member Experience Ambassador

In-Shape Fitness; Tracy (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free health club membership

Casual work environment

Discounts on in-club retail

401(K) savings plan

Professional development

Job summary

In-Shape Fitness is seeking a Member Experience Ambassador (MEA) in California to be the heartbeat of our clubs. You will connect with members, guests, and staff, delivering exceptional service and guiding them through FitStart and app setup.

You’ll assist with tours, retail guidance, and maintaining a clean, welcoming environment while upholding safety standards. CPR/First Aid may be required; bilingual skills are a plus. Flexible evenings/weekends encouraged.

Qualifications

• High School diploma or equivalent required.
• Passion for fitness and helping others on their journey.
• Basic fitness and sales experience.
• Excellent communication and listening skills in person and on the phone.
• Customer service experience: friendly, outgoing, approachable.
• Ability to work under pressure and meet time constraints.
• Willing to work flexible shifts: evenings, weekends, holidays.

Responsibilities

• Get to know each member/prospective member/guest and share In-Shape’s fitness philosophy.
• Support new members through FitStart and familiarize them with club and equipment.
• Assist members with downloading the mobile app and getting started.
• Give club tours and highlight amenities, activities, programs, and promotions.
• Stock/sell/recommend retail items aligned with members' fitness goals.
• Provide excellent customer service by responding to member needs and updating memberships.
• Build a welcoming, motivating member experience that exceeds expectations.
• Follow In-Shape Clean Approach and safety policies.
• Maintain a safe environment and assist in other club areas as needed.
• Monitor pool and slide during season where applicable.

Skills

Communication skills

Listening skills

Sales experience

Bilingual (plus)

Basic computer skills

Education

High School diploma or equivalent

CPR certification (within 60 days)

First Aid Training (required at pool clubs)

Tools

Basic computer skills

Job description

JOB SUMMARY:

Member Experience Ambassador (MEA) serves as the heartbeat of In-Shape Fitness. They are skilled in fostering meaningful connections and delivering exceptional service to our members, guests, and team. Guided by a strong dedication to both people and fitness, MEAs play a vital role in motivating and supporting individuals throughout their wellness journey. They uphold the highest standards of cleanliness, safety, and professionalism, ensuring a consistently positive and engaging environment for all who visit our clubs.

DUTIES AND RESPONSIBILITIES:

• Get to know each member/prospective member/guest and share In-Shape’s fitness philosophy. Provide membership options and help determine the best option based on their personal fitness goals
• Support new members through our FitStart program, familiarizing them with the club and equipment
• Assist members/new members with downloading the mobile app and getting started
• Give club tours and highlight club amenities, activities, programs, and current promotions that align with the unique needs, interests, and goals of each member and potential member
• Stock/Sell/Recommend retail items that will support the member’s specific fitness goals
• Provide excellent customer service by promptly and accurately responding to member needs via incoming calls to the club or in person and completing requested changes to memberships
• Build our In-Shape community through a consistent member experience that is welcoming and motivating – don’t just meet expectations – exceed them with every interaction!
• Responsible for following and adhering to the In-Shape Clean Approach
• Resolve concerns/problems ensuring our members’ needs are met and company guidelines are followed
• Maintain a safe environment through the correct implementation of safety policies and procedures
• Assist in building our In-Shape community of members through a consistent member experience
• Assists in other areas of the club when needed
• During the season, where applicable, monitor the pool and slide as needed and implement slide rules at all times
• Perform additional duties and responsibilities as assigned

Revised: 05.2025

REQUIREMENTS AND QUALIFICATIONS:

• High School diploma or equivalent
• Passionate about fitness and helping others in their fitness journey
• Basic fitness and sales experience
• Excellent communication and listening skills both in-person and phone
• Demonstrated customer service experience: friendly, outgoing, and approachable disposition
• Works well under pressure and time constraints, and displays positive behavior in all member contacts
• Basic computer skills
• Attend and participate in required meetings and trainings as needed
• Willing and able to work a flexible shift: evenings, weekends, and holidays
• Bilingual skills a plus
• Current CPR or ability to pass CPR certification within 60 days of hire date
• First Aid Training, required only at clubs with pool slides

TEAM PERKS:

• Free health club membership
• Casual work environment
• Discount on in club retail items and any current vendor partner offerings (NASM, etc)
• Opportunity for growth; professional development
• 401(K) savings plan

WORK ENVIRONMENT/PHYSICAL DEMANDS:

While performing the duties of this job, the team member is frequently required to walk and stand up to 8 hours/day and/or sit for extended periods of time. Team members may be exposed to cleaning chemicals or airborne particles and will be required to wear designated PPE (Personal Protective Equipment) as directed. Team members are occasionally required to use hands and fingers for handle or feel; occasional reach, push and pulling with arms and hands; occasional climb, balance, stoop, kneel, crouch or crawl; and occasional reach and twist, including side-to-side movements. The team member may be required to occasionally lift, carry or move up to 25 pounds and may seldom be required to lift, carry or move 26-50 pounds.

PRIVACY STATEMENT:

In-Shape Solutions, LLC collects certain personal information as part of the job application process. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy and Notice of Collection available on our web site at:

https://www.inshape.com/privacy-policy

https://www.inshape.com/Portals/0/Images/pdf/ISS_Job_Applicant_Privacy_Notice.pdf