Member Experience Advocate

University Health; San Antonio (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

University Health in San Antonio, TX is seeking a dedicated Member Services Liaison to assist members and providers with issue resolution and information by phone. This role emphasizes HIPAA compliance and high-quality service in all member interactions.

Responsibilities include acting as a liaison to resolve member services issues, provide accurate information by phone, and ensure HIPAA policies are followed across operations in Member Services.

Qualifications

• High school graduation or its equivalency is required.
• One year of college level courses in business, health care administration or related courses is preferred.
• Minimum of one-year HMO experience is preferred.
• Health care problem resolution experience is preferred.

Responsibilities

• Serves as a liaison to members and providers in resolving member services issues.
• Provides information to Community First Health Plan members by phone.
• Ensures HIPAA compliance in regards to all operations within Member Services.

Education

High school diploma or equivalent

Job description

University Health in San Antonio, TX is seeking a dedicated Member Services Liaison to assist members and providers with issue resolution and information by phone. This role emphasizes HIPAA compliance and high-quality service in all member interactions.

Responsibilities include acting as a liaison to resolve member services issues, provide accurate information by phone, and ensure HIPAA policies are followed across operations in Member Services.