Member Consultant

SUPERIOR CHOICE CREDIT UNION; Town of Rice Lake (WI); On-site; USD 20,000 - 29,000; Part time

Job summary

Superior Choice Credit Union in Rice Lake, WI is seeking a Part-Time Member Consultant to support members via phone and virtual channels. You’ll provide friendly, accurate service, resolve account questions, and help members navigate products and services to reach their financial goals.

You’ll join a team that values integrity, confidentiality, and a proactive approach. The role emphasizes learning new systems, staying organized, and delivering an exceptional member experience in a fast-paced

Qualifications

• High school diploma or GED is required.
• 1–3 years of customer service, call center, financial services, banking, or related experience.
• Excellent communication, especially over the phone.
• Strong integrity and ability to maintain confidentiality.
• Organized, detail-oriented and able to follow procedures.

Responsibilities

• Provide exceptional service via inbound/outbound calls and virtual channels.
• Answer questions and resolve account-related concerns accurately and promptly.
• Assist members with account and service requests with a positive attitude.
• Help members discover products and services to meet financial goals.
• Conduct proactive outreach to strengthen relationships.
• Maintain accurate member records and adhere to policies.

Skills

Customer service

Call center experience

Communication skills

Integrity & confidentiality

Detail-oriented

Teamwork

Education

High school diploma or GED

Tools

CRM software

Email & Internet

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Consultant

19 Contact Center Part Time Rice Lake, WI, US

2 days ago Requisition ID: 1260

Salary Range: $18.00 To $18.00 Hourly

Join Our Team as aMember Consultant!
Superior Choice Credit Union

Do you love helping people, building relationships, and making someone's day a little better? Are you the type of person who enjoys solving problems, communicating with care, and being part of a team that makes a real difference in the community? If so, we'd love to meet you!

At Superior Choice Credit Union, our Member Consultants are more than service representatives. They are trusted financial guides, relationship builders, and the friendly voices that support our members through phone and virtual channels every day.

What You'll Do

As a Member Consultant, you'll help members manage their financial needs while delivering an exceptional experience through every call, message, and virtual interaction.

• Provide outstanding service to members through inbound and outbound phone calls and other virtual communication channels
• Answer member questions and resolve account-related concerns professionally, accurately, and efficiently
• Assist members with account and service requests while delivering a positive experience
• Help members discover products and services that support their financial goals
• Conduct proactive outreach calls to strengthen member relationships and engagement
• Build meaningful relationships through outstanding service and genuine conversations
• Maintain accurate member account information and keep records up to date
• Support credit union policies, procedures, and compliance expectations
• Stay informed on products, services, and operating procedures to effectively support members

What Makes You a Great Fit?

You enjoy working with people and have a knack for creating positive experiences, even when conversations happen over the phone or through virtual channels. You're dependable, detail-oriented, and comfortable learning new systems, products, and procedures.

We're looking for someone who:

• Has a high school diploma or GED
• Has one to three years of customer service, call center, financial services, banking, or related experience
• Communicates effectively and professionally, especially over the phone
• Enjoys solving problems and helping members find solutions
• Demonstrates integrity and maintains confidentiality
• Is organized, detail-oriented, and follows procedures consistently
• Is comfortable using computers, email, internet, and multiple software systems simultaneously
• Has a positive attitude, self-motivation, and enjoys working independently and as part of a team

Why SCCU?

At Superior Choice Credit Union, we're more than a financial institution. We're a team of people who genuinely care about our members, our communities, and each other.

When you join SCCU, you'll find:

• A supportive team environment
• Opportunities for professional growth and development
• Meaningful work that impacts our members' lives
• A culture built on service, teamwork, and community involvement
• Competitive pay and benefits

The Best Part?

Every day is different. One moment you'll be helping a member answer a question, and the next you'll be helping them take a step toward achieving a financial goal. The relationships you build and the impact you make are what set this role apart.

Ready to start a rewarding career with a team that puts people first?

This Job Description is not a complete statement of all duties and responsibilities comprising the position.