Member Consultant

Automatic Data Processing, Inc.; Town of Rice Lake (WI); On-site; USD 20,000 - 29,000; Full time

Job summary

Superior Choice Credit Union is seeking a Member Consultant in Rice Lake, WI to assist members with their financial needs and deliver an exceptional experience through calls and virtual channels.

As a member consultant, you will answer questions, resolve account issues, promote products and services, maintain accurate records, and build trusted relationships with members. This role emphasizes service, integrity, and teamwork within a supportive community-focused environment.

Qualifications

• High school diploma or GED.
• 1–3 years of customer service, call center, financial services, banking, or related experience.
• Communicates effectively and professionally, especially over the phone.
• Enjoys solving problems and helping members find solutions.
• Maintains integrity and confidentiality.
• Organized, detail-oriented, and follows procedures consistently.
• Comfortable using computers, email, internet, and multiple software systems simultaneously.
• Positive attitude, self-motivation, and ability to work independently and as part of a team.

Responsibilities

• Provide outstanding service to members through inbound and outbound phone calls and other virtual channels.
• Answer member questions and resolve account-related concerns professionally and efficiently.
• Assist members with account and service requests while delivering a positive experience.
• Help members discover products and services that support their financial goals.
• Conduct proactive outreach calls to strengthen member relationships and engagement.
• Build meaningful relationships through outstanding service and genuine conversations.
• Maintain accurate member account information and keep records up to date.
• Support credit union policies, procedures, and compliance expectations.
• Stay informed on products, services, and operating procedures to effectively support members.

Skills

Customer service

Communication

Problem solving

Attention to detail

Teamwork

Education

High school diploma or GED

Tools

Computers

Email & internet

Multiple software systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Consultant

19 Contact Center Full Time Rice Lake, WI, US

2 days ago Requisition ID: 1262

Salary Range: $18.00 To $18.00 Hourly

Join Our Team as aMember Consultant!
Superior Choice Credit Union

Do you love helping people, building relationships, and making someone's day a little better? Are you the type of person who enjoys solving problems, communicating with care, and being part of a team that makes a real difference in the community? If so, we'd love to meet you!

At Superior Choice Credit Union, our Member Consultants are more than service representatives. They are trusted financial guides, relationship builders, and the friendly voices that support our members through phone and virtual channels every day.

What You'll Do

As a Member Consultant, you'll help members manage their financial needs while delivering an exceptional experience through every call, message, and virtual interaction.

• Provide outstanding service to members through inbound and outbound phone calls and other virtual communication channels
• Answer member questions and resolve account-related concerns professionally, accurately, and efficiently
• Assist members with account and service requests while delivering a positive experience
• Help members discover products and services that support their financial goals
• Conduct proactive outreach calls to strengthen member relationships and engagement
• Build meaningful relationships through outstanding service and genuine conversations
• Maintain accurate member account information and keep records up to date
• Support credit union policies, procedures, and compliance expectations
• Stay informed on products, services, and operating procedures to effectively support members

What Makes You a Great Fit?

You enjoy working with people and have a knack for creating positive experiences, even when conversations happen over the phone or through virtual channels. You're dependable, detail-oriented, and comfortable learning new systems, products, and procedures.

We're looking for someone who:

• Has a high school diploma or GED
• Has one to three years of customer service, call center, financial services, banking, or related experience
• Communicates effectively and professionally, especially over the phone
• Enjoys solving problems and helping members find solutions
• Demonstrates integrity and maintains confidentiality
• Is organized, detail-oriented, and follows procedures consistently
• Is comfortable using computers, email, internet, and multiple software systems simultaneously
• Has a positive attitude, self-motivation, and enjoys working independently and as part of a team

Why SCCU?

At Superior Choice Credit Union, we're more than a financial institution. We're a team of people who genuinely care about our members, our communities, and each other.

When you join SCCU, you'll find:

• A supportive team environment
• Opportunities for professional growth and development
• Meaningful work that impacts our members' lives
• A culture built on service, teamwork, and community involvement
• Competitive pay and benefits

The Best Part?

Every day is different. One moment you'll be helping a member answer a question, and the next you'll be helping them take a step toward achieving a financial goal. The relationships you build and the impact you make are what set this role apart.

Ready to start a rewarding career with a team that puts people first?

This Job Description is not a complete statement of all duties and responsibilities comprising the position.