Member Concierge II

Life Time Inc.; Woodstock (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Life Time Inc. is seeking a Member Concierge II to enhance member experiences at their wellness resorts. This entry-level position focuses on customer service, account maintenance, and engagement, offering opportunities for professional growth within a supportive environment. Join a company dedicated to promoting healthier lifestyles and fostering community.

Qualifications

• Minimum of 1 year of customer service experience.
• Passion to serve others.
• Effective communication skills.

Responsibilities

• Operate as the first point of contact for members and guests.
• Assist with account maintenance and transactions.
• Engage in problem solving and service recovery.

Skills

Customer Service

Effective Communication

Problem Solving

Education

High School Graduate or Equivalent

Bachelor's Degree in Hospitality

Job description

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Job Profile Summary

Life Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community, affording you the opportunity to help members live healthier, happier lives.

Position Summary

As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight, and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties and Responsibilities

• Operate as the first point of contact for members and guests entering the resort.
• Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Receive and facilitate incoming phone calls from members and guests.
• Maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Assist members with account maintenance, processing member needs, changes, and transactions, including program, service, and product payments.
• Serve as a point of contact for new member acquisition and member retention interactions.
• Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources.

Position Requirements

• High School graduate or equivalent.
• Minimum of 1 year of customer service experience.
• Passion to serve others.
• Effective communication skills.

Preferred Requirements

• Bachelor's Degree in Hospitality.

Life Time is committed to an inclusive, diverse, and equitable workplace that respects and celebrates the contributions of each individual. We are an equal opportunity employer that recruits, hires, trains, and promotes based on merit and qualifications.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Wellness and Fitness Services