Member Concierge

Valenz; Phoenix (AZ); Remote; USD 40,000 - 60,000; Full time

Job summary

A health technology company is seeking a customer support representative in Phoenix, Arizona. In this fully remote role, you will assist members with understanding healthcare costs, search for providers, and educate them about incentive programs. Candidates should have at least 2 years of customer support experience and strong communication skills. Benefits include subsidized health insurance, flexible working environment, and a 401K with company match.

Benefits

Generously subsidized company-sponsored Medical, Dental, and Vision insurance

401K with company match

Flexible working environment

Generous Paid Time Off

Paid maternity and paternity leave

Pet insurance

Qualifications

• 2+ years of experience in a customer support role.
• High attention to detail while maintaining courteous, accurate, and timely relations with our partners and members.
• Strong problem-solving skills.
• Excellent communication skills, both verbal and written.

Responsibilities

• Assist members who need help understanding healthcare cost and quality information.
• Search for providers who offer fair prices and high-quality care.
• Educate members about incentive programs.
• Document and manage patient referrals.
• Coordinate with the Provider Operations team.
• Contribute ideas and new perspectives.

Skills

Customer support experience

Attention to detail

Problem-solving skills

Communication skills

Education

Associate’s degree

Job description

Overview

Valenz Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey – from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible.

What You’ll Do Here

• Assist members who need help understanding healthcare cost and quality information for procedures they may need.
• Search for providers who offer fair prices and/or high-quality care that aligns with Valenz Bluebook services and member needs.
• Educate members who inquire about incentive programs and direct them to the best resource that fits their individual needs.
• Document and manage patient referrals from clients, partners, and/or providers.
• Coordinate with the Provider Operations team to facilitate relationships between providers and members seeking care.
• Contribute ideas and new perspectives on how to solve various problems.
• Perform other duties as assigned.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.

What You’ll Bring to the Team

• 2+ years of experience in a customer support role.
• High attention to detail while maintaining courteous, accurate, and timely relations with our partners and members.
• Strong problem-solving skills.
• Excellent communication skills, both verbal and written.

A plus if you have:

• Associate’s degree

Where You’ll Work

This is a fully remote position, and we’ll provide all the necessary equipment!

• Work Environment: You’ll need a quiet workspace that is free from distractions.
• Technology: Reliable internet connection—if you can use streaming services, you’re good to go!
• Security: Adherence to company security protocols, including the use of VPNs, secure passwords, and company-approved devices/software.
• Location: You must be US based, in a location where you can work effectively and comply with company policies such as HIPAA.

Why You'll Love Working Here

Valenz is proud to be recognized by Inc. 5000 as one of America’s fastest-growing private companies. Our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare. With this commitment, you’ll find an engaged culture – one that stands strong, vigorous, and healthy in all we do.

Benefits

• Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card.
• Spending account options: HSA, FSA, and DCFSA
• 401K with company match and immediate vesting
• Flexible working environment
• Generous Paid Time Off to include vacation, sick leave, and paid holidays
• Employee Assistance Program that includes professional counseling, referrals, and additional services
• Paid maternity and paternity leave
• Pet insurance
• Employee discounts on phone plans, car rentals and computers
• Community giveback opportunities, including paid time off for philanthropic endeavors

At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.