Member Concierge

Club Corners II; Alpharetta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Club Corners II in Alpharetta, GA seeks an engaged Membership Services Associate to manage signups, renewals, and inquiries. You will proactively support existing members, educate them on benefits, and drive retention and growth through exceptional service.

The role requires strong communication, organizational skills, and the ability to handle multiple tasks while maintaining a customer-centric approach. The position emphasizes accurate data handling and reliable, friendly interactions within a

Qualifications

• Bachelor's degree in business administration, marketing, or related field preferred.
• Experience in customer service, membership management, or a related role.
• Excellent communication and interpersonal skills, with a customer-centric approach to problem solving.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Proficiency in membership management software or CRM systems.
• Ability to work collaboratively in a team environment and build positive relationships with customers and colleagues.
• Flexibility to adapt to changing priorities and handle inquiries professionally and empathetically.
• Passion for delivering exceptional customer service and driving membership growth and retention.
• Commitment to upholding company policies related to membership enrolment, billing and cancellations.
• Physical fitness to stand for extended periods, ensuring continuous service.
• Punctuality and reliability in adhering to schedules and commitments.

Responsibilities

• Act as the primary point of contact for membership inquiries, assisting customers with signups, renewals and cancellations.
• Proactively engage with existing members to enhance their experience, answer questions, and address concerns to increase membership retention.
• Educate customers about the benefits of our membership program and promote enrollment.
• Process membership applications accurately and efficiently, ensuring all required information is collected and recorded.
• Manage membership databases and systems, maintaining accurate records for member profiles, preferences, and interactions.
• Collect payment from customers and account for cash.
• Answer phone, schedule services, clock in employees, and maintain the lobby area clean.

Skills

Customer service

Communication

CRM

Multitasking

Teamwork

Empathy

Education

Bachelor's in business

Tools

CRM software

Job description

The ideal individual for this role should possess a combination of customer‑centric qualities, excellent communication and organizational skills, empathy, and initiative to deliver exceptional customer experiences and effectively manage relationships with our current members and potential ones.

Responsibilities:

• Act as the primary point of contact for membership inquiries, assisting customers with signups, renewals and cancelations.
• Proactively engage with existing members to enhance their experience, answer questions, and address concerns and to increase membership retention.
• Educate customers about the benefits of our membership program and promote enrollment.
• Process membership applications accurately and efficiently, ensuring that all required information is collected and recorded.
• Manage membership databases and systems, maintaining accurate records for member profiles, preferences, and interactions.
• Collect payment from customers and account for cash.
• Answer phone, schedule detailed services, clock in employees, and maintain the lobby area clean.

Qualifications:

• Bachelor's degree in business administration, marketing, or related field preferred
• Proven experience in customer service, membership management, or a related role.
• Excellent communication and interpersonal skills, with a customer- centric approach to problem solving
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Proficiency in membership management software or customer relationship management (CRM) systems.
• Ability to work collaboratively in a team environment and build positive relationships with customers and colleagues.
• Flexibility to adapt to changing priorities and handle customers inquiries and issues with professionalism and empathy.
• Passion for delivering exceptional customer service and driving membership growth and retention.
• Commitment to upholding company policies and procedures related to membership enrolment, billing and cancellations.
• Physical fitness to stand for extended periods, ensuring continuous service.
• Punctuality and reliability in adhering to schedules and commitments.