Member & Client Support Coordinator

YES YOU CAN HOME HELP AGENCY LLC; Southfield (MI); On-site; USD 34,000 - 44,000; Full time

Job summary

YES YOU CAN HOME HELP AGENCY LLC in Southfield, MI is seeking a compassionate Member & Client Support Coordinator to bridge clients, members, and caregiving services, ensuring smooth operations and high-quality care. The role emphasizes empathy, organization, and clear communication within a patient-centered home care team.

The candidate will onboard new clients, schedule services, maintain records, and coordinate with caregivers and families to implement individualized care plans, while

Qualifications

• 1-3 years of experience in client services, care coordination, or a related field.
• Strong interpersonal and communication skills, both verbal and written.
• Experience in home care, healthcare, or social services is a plus.
• Proficient in basic computer applications and client management software.
• Highly organized with the ability to manage multiple clients and priorities simultaneously.
• Empathetic, patient, and dedicated to delivering person-centered support.
• High school diploma or equivalent required; associate's or bachelor's degree preferred.

Responsibilities

• Serve as the primary point of contact for members and clients, addressing inquiries and resolving concerns in a timely manner.
• Coordinate and schedule home help services to ensure seamless client care delivery.
• Maintain accurate client and member records, documentation, and case files in HHA Exchange or Electronic Visit Verification.
• Communicate with caregivers, families, and healthcare professionals to support individualized care plans.
• Onboard new clients and members, guiding them through available services and agency processes.
• Monitor client satisfaction and follow up regularly to ensure quality of care.
• Support compliance with agency policies and home care regulations.

Skills

Client services

Care coordination

Communication

Organization

Education

High school diploma or equivalent

Associate's degree preferred

Bachelor's degree preferred

Tools

HHA Exchange

Electronic Visit Verification

Job description

About the Role:

YES YOU CAN HOME HELP AGENCY LLC is looking for a compassionate and organized Member & Client Support Coordinator to join our team in Southfield, MI. In this rewarding role, you'll be the vital link between our clients, members, and caregiving services — making a real difference in people's lives every day. If you thrive in a people-first environment and love keeping things running smoothly, we want to hear from you!

Responsibilities:

• Serve as the primary point of contact for members and clients, addressing inquiries and resolving concerns in a timely manner
• Coordinate and schedule home help services to ensure seamless client care delivery
• Maintain accurate client and member records, documentation, and case files in HHA Exchange or Electronic Visit Verification
• Communicate with caregivers, families, and healthcare professionals to support individualized care plans
• Onboard new clients and members, guiding them through available services and agency processes
• Monitor client satisfaction and follow up regularly to ensure quality of care
• Support compliance with agency policies and home care regulations

Requirements:

• 1-3 years of experience in client services, care coordination, or a related field
• Strong interpersonal and communication skills, both verbal and written
• Experience in home care, healthcare, or social services is a plus
• Proficient in basic computer applications and client management software
• Highly organized with the ability to manage multiple clients and priorities simultaneously
• Empathetic, patient, and dedicated to delivering person-centered support
• High school diploma or equivalent required; associate's or bachelor's degree preferred

About Us:

YES YOU CAN HOME HELP AGENCY LLC is a dedicated home care agency based in Southfield, MI, committed to empowering individuals to live independently and with dignity in the comfort of their own homes. Our clients trust us for our compassionate, reliable, and personalized approach to home-based care. We foster a supportive team culture where every employee is valued and inspired by the meaningful work we do together.