Member Care Supervisor: Service Excellence & Coaching

Centivo Corporation; Buffalo (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Centivo Corporation in Buffalo, NY is seeking a Supervisor, Member Care to lead a team dedicated to high-quality healthcare service. You will supervise daily operations, ensuring that service levels and client SLAs are consistently met while addressing complex inquiries.

The ideal candidate should possess strong supervisory experience in customer service, ideally in health insurance. This role requires effective communication, compliance with regulatory standards like HIPAA, and a commitment to fostering team development.

Qualifications

• Minimum 3 years of supervisory or management experience in a customer service or operations environment.
• Working knowledge of CPT codes, ICD-9/ICD-10 coding, and medical terminology.
• Experience with HIPAA and data privacy requirements.

Responsibilities

• Supervise the daily activities of the Member Care Specialist team.
• Monitor individual and team performance against established SLAs.
• Serve as the first point of escalation for complex inquiries.

Skills

Supervisory experience

Customer service management

Communication skills

Education

High school diploma

Associate's or bachelor's degree in related field

Tools

Microsoft Office

CRM/ticketing tools

Job description

Centivo Corporation in Buffalo, NY is seeking a Supervisor, Member Care to lead a team dedicated to high-quality healthcare service. You will supervise daily operations, ensuring that service levels and client SLAs are consistently met while addressing complex inquiries.

The ideal candidate should possess strong supervisory experience in customer service, ideally in health insurance. This role requires effective communication, compliance with regulatory standards like HIPAA, and a commitment to fostering team development.